CLIENT RELATIONSHIP MANAGER
WHAT IS THE OPPORTUNITY?
This person is responsible for the day-to-day interaction with CNR's investment management clients and advisors. They are the primary contact person providing proactive and consultative support to resolve operations issues that arise. Actively engages in meaningful conversations with clients to ensure that solutions are suggested and or provided that meet the ongoing operational, client service and at times, administrative needs. As the operational expert for the client, the Account Officer/Manager is positioned to proactively execute on the concepts developed by the Portfolio Manager with minimal supervision. Is also instrumental as a liaison with other internal departments to provide operational excellence to clients. Responsible for providing both operational and administrative support to a team of Portfolio Managers and enhances the client experience by serving as intermediary between client/advisor and firm stakeholders such as client service and operations.
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Wealth Management Division: City National Rochdale
As a member of City National Rochdale, the company's Wealth Management group, you will provide white-glove service focused on intelligently personalized portfolio management for high-net-worth individuals, families, and institutions. For 30 years, City National Rochdale has helped clients achieve their goals, operating as a nimble, responsive, local boutique investment firm.
What you will do
- Primary contact with clients/advisors for day-to-day operational needs, providing proactive, collaborative and consultative support. Responsible for the operational integrity of the assigned area of responsibility.
- Deliver exceptional client service and serve as liaison between clients/advisors, Senior Portfolio Managers, Portfolio Managers, and Associate Portfolio Managers.
- Support the firm's advisors and clients by providing excellent service and support around new account paperwork and set up, account transfers, general account maintenance, money transfers, monitoring custodian alerts and cost basis reconciliation.
- Resolves problems, answers questions related to client accounts and utilization of CNR services. Works with client and/or financial advisor teams to assist in operational areas. Works directly with advisors in handling all areas of operations (e.g., wires, new accounts, account activity, reporting, etc.) to free Portfolio Managers from performing these duties. Provide accurate, timely and extensive information to all client inquiries and requests to ensure retention of existing clients.
- Utilize wealth management knowledge, experience, and company resources to identify opportunities for relationship enhancement and to recognize problems and provide solutions.
- Administer assigned accounts in accordance with policies and procedures, ensuring that fiduciary standards and practices are observed. Attend client and internal meetings as necessary. Collaborate with other team members to prepare meeting materials. Handles follow up action items, including recordkeeping in Salesforce.
- Oversee the maintenance and upkeep of client files and records, ensuring they are in compliance with regulatory requirements and internal policies and procedures.
- Provides assistance and coverage for all operations-related activity within the department. Directs operational activities to correct teams such as wires, checks, transfers, etc.
- Manage client servicing requests and account maintenance; Use multiple communication methods to ensure a consistent and exceptional client service experience.
- Prepare and review reports on client activity, performance, and other metrics, providing analysis and recommendations as needed. Proactively prepare financial reports, spreadsheets and other materials for client meetings.
- Conduct outreach to maintain strong relationships with client base and identify services and solutions that support clients' needs.
Must-Have
- Bachelor's Degree in Business or related field
- Minimum 6 years experience in client service, banking operations or relationship management support required.
- Minimum 6 years experience in a banking or financial services environment required.
- Minimum 4 years of experience with bank products and services (eg. deposits, wealth management, cash management, international, etc.) required.
Skills and Knowledge
- FINRA Series 7 and 63 (or 65 and 66)
- Experience in investment management operations/financial services industry
- Excellent communication, presentation and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Strong analytical and problem-solving skills, with the ability to identify and address client needs and concerns
- Ability to work independently and as a part of a team, with a proactive and results-driven approach. Team player with the ability to collaborate with others
- Highly detail-oriented with superior organizational skills and ability to prioritize tasks. Follow-up to ensure resolution and completion of tasks
- Strong computer skills with the ability to quickly grasp technology and train others on the effective use of firm and custodian systems
- Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.
- Highest level of Account Manager requiring comprehensive knowledge of all aspects of operational banking functions
- Thorough and detailed knowledge of bank operations and understanding of risk management and compliance policies and procedures, as well as regulatory requirements
Compensation
Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.
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