SaMS Agent I
2 days ago• Frisco, TX
Join Our Team
As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we're truly a global presence of 20,000 movie lovers working together to make unforgettable experiences.
Role Summary:
As a SaMS Agent I you will be
providing technical support via phone and email to all Cinemark domestic theatres. This role
will be in a call center environment.
A Day in the Life of a SaMS Agent I:
- Primary
responsibility of this role is to provide support by accurately detailing symptoms and
resolving issues using various internal tools. You will be provided adequate training to
ensure you are successful in your role. We are looking for leaders and team players who
encourage, drive and motivate!
What You Will Need To
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Have:
- 1-2 years in a call center
environment - Knowledge of Microsoft Office
- Have the
ability to successfully work in both individual and team environments - Be
willing to work during the T.O.P. Center hours of operation (The Call Center is open 20
hours a day, 7 days a week and 365 days a year) - Availability to work
flexible schedules including evenings, holidays &
weekends - Theatre operations is a plus
- Ability to
work well in a team environment - Must be willing to work flexible
schedule including evenings, holidays and
weekends
DISCLAIMER:
This job description is intended only as a general guideline of your duties and
responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the
right to amend, change or terminate the job description, as it deems appropriate. Any change
amendments, or modifications may be implemented even though they have not been communicated,
reprinted or substituted in this job description.
All Cinemark
locations are designated smoke-free workplaces. This includes vapor, electronic,
conventional, cigars, etc.
Cinemark USA, Inc. is an Equal Opportunity
Employer
Benefits Available:
At Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members.
- Employee Discount
- 401(k) Matching
- Growth Opportunities
- Education Assistance
- Health Benefits
- Parental Leave
- Paid Time Off
- Daily Pay
- Free Movies
Benefits may vary by career category, so be sure to check the specific details on our career site.
DISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Cinemark is an Equal Opportunity Employer
Client-provided location(s): Frisco, TX
Job ID: cinemark-R32923
Employment Type: FULL_TIME
Posted: 2025-10-17T19:26:04
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- HSA
- Fitness Subsidies
- Mental Health Benefits
Parental Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Snacks
- Holiday Events
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Some Meals Provided
- Company Outings
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Company Equity
- Performance Bonus
- Financial Counseling
Professional Development
- Leadership Training Program
- Associate or Rotational Training Program
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program
Company Videos
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