Join Our Team
As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we're truly a global presence of 20,000 movie lovers working together to make unforgettable experiences.
Role Summary:
The Operations Training Specialist, Experience & Engagement is responsible for improving our guest and team member satisfaction by supporting the creation and implementation of training and recognition programs that support Cinemark's operational objectives and standards.
Responsibilities:
- Research best practices and trends for employee recognition and engagement across different industries and sectors.
- Oversee development and execution of team member and manager recognition programs.
- Oversee development and implementation of theatre recognition programs.
- Provide and manage feedback, along with suggestions, to improve theatre team morale and retention. • Create initiatives to boost morale and engagement in the field.
- Continuously assess the effectiveness of engagement initiatives in the field.
- Regularly gather feedback and suggestions from the field to understand their needs, concerns, and levels of engagement.
- Identify opportunities and create new initiatives centered around enhancing guest experience and engagement.
- Maintain records of training activities and track the progress of team members through various training programs.
- Support guest insight programs and ensure alignment with operational goals.
- Assist with development and implementation of training strategy based on guest experience expectations and feedback.
- Partner with the Field Communication team on field training related communications.
- Partner with internal stakeholders regarding guest and team member engagement needs.
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Requirements:
- High school diploma or GED equivalent
- Minimum 2 years of theatre management experience or 4 years' experience in theatre support preferred.
- Provided training support for 1 - 3 years in a multi-unit organization preferred.
- Coordinated with managers and trainers to ensure effective and consistent training across units preferred.
- Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
- Experience with basic project management techniques.
- Excellent verbal and written communication skills.
- Ability to create positive partnerships across various levels of the organization.
- Experience documenting procedures, creating job aids, developing training content preferred.
- Experience facilitating group training sessions (in-person/virtual) preferred.
- Good problem solving, organizational, and analytical skills.
- Early adopter of new processes, tools and system and ability to teach others.
- Ability to manage multiple tasks simultaneously in a fast-paced work environment.
- Ability to follow processes and standards yet also identify opportunities and recommend creative innovations to appropriate parties.
- Positive energy and enthusiasm
Benefits Available:
At Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members.
- Employee Discount
- 401(k) Matching
- Growth Opportunities
- Education Assistance
- Health Benefits
- Parental Leave
- Paid Time Off
Benefits may vary by career category, so be sure to check the specific details on our career site.
DISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Cinemark is an Equal Opportunity Employer