Director, IT Operations
2 days ago• Plano, TX
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As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we're truly a global presence of 20,000 movie lovers working together to make unforgettable experiences.
Role Summary:
The Director of IT Operations is a strategic and operational leader responsible for ensuring the reliability, availability, performance and scalability of the organization's IT infrastructure and services. This role oversees the teams and technologies that support end-user experience, enterprise systems, cloud platforms, networking, automation tools, and service continuity. The ideal candidate is a hands-on leader with a strong technical foundation and a passion for operational excellence, innovation, and customer satisfaction.
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Key Responsibilities:
Operational Leadership
- Lead and manage IT operations teams across infrastructure, cloud, networking, end-user support, and automation.
- Develop and execute strategies to improve service delivery, system reliability, incident management, and user satisfaction.
- Establish and monitor KPIs and SLAs to ensure high performance and accountability.
End-User Experience
- Oversee the delivery of IT support services, ensuring a seamless and responsive experience for internal users.
- Implement tools and processes to proactively monitor and improve user satisfaction.
- Drive initiatives to enhance digital workplace productivity.
Systems & Cloud Infrastructure
- Manage enterprise systems including servers, storage, virtualization, and cloud platforms (e.g., AWS, Azure, GCP).
- Ensure systems are secure, scalable, and aligned with business needs.
Networking
- Sustain and optimize network infrastructure (LAN/WAN/Wi-Fi/VPN).
- Ensure high availability, performance, and security of network services.
- Collaborate with cybersecurity teams to enforce network security policies.
Tools & Automation
- Champion the adoption of automation tools to streamline operations and reduce manual effort.
- Evaluate and implement ITSM platforms, monitoring tools, and orchestration solutions.
- Promote a culture of continuous improvement through DevOps and Infrastructure-as-Code practices.
Service Continuity & Resilience
- Develop and maintain disaster recovery and business continuity plans.
- Ensure systems and services are resilient to outages and recoverable in a timely manner.
- Conduct regular risk assessments and recovery drills.
Qualifications:
- 10+ years of experience in IT operations, with at least 5 years in a leadership role.
- Proven experience managing complex IT environments including cloud, networking, and enterprise systems.
- Strong understanding of ITIL, DevOps, and modern automation frameworks.
- Excellent leadership, communication, and stakeholder management skills.
- Experience with budgeting, vendor management, and strategic planning.
Benefits Available:
At Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members.
- Employee Discount
- 401(k) Matching
- Growth Opportunities
- Education Assistance
- Health Benefits
- Parental Leave
- Paid Time Off
- Daily Pay
- Free Movies
Benefits may vary by career category, so be sure to check the specific details on our career site.
DISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Cinemark is an Equal Opportunity Employer
Client-provided location(s): Plano, TX
Job ID: cinemark-R32373
Employment Type: FULL_TIME
Posted: 2025-10-04T19:20:52
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- HSA
- Fitness Subsidies
- Mental Health Benefits
Parental Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Snacks
- Holiday Events
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Some Meals Provided
- Company Outings
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Company Equity
- Performance Bonus
- Financial Counseling
Professional Development
- Leadership Training Program
- Associate or Rotational Training Program
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program
Company Videos
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