Senior Lead Technical Product Manager - Tax Technology

Overview

Chick-fil-A is looking for a Senior Technical Product Manager that will be accountable and responsible for two Tax product teams and solutions.

These two agile teams are a part of the Digital Transformation and Technology (DTT) organization and deliver a suite of APIs and multiple user-facing applications that establish the foundation of Chick-fil-A's enterprise tax systems and infrastructure relied upon daily by many products, systems, and teams.

This role will be focused on delivering maximum value to the organization through these products and will be collaborating with Software Engineers, Systems Analysts, Business Analysts, and Scrum Masters. This role requires a high level of autonomy and influence as you partner with others on the Agile team.

• Serves as the final authority representing the customer's interests in sprint backlog prioritization and requirements discussions, setting all priorities for the team in alignment with the business stakeholder roadmap(s).
• Works to maximize the business value delivered by the team in each development sprint and ensures the product is solving business problems.
• Ensures that the product delivers and maintains a high degree of uptime, security, and quality.
• Ensures that user stories, themes, and epics are written, refined, and clearly define a universal definition of done.
• Facilitates and oversees the immediate needs of the development team as they arise by being fully available to the team.
• Facilitates estimation sessions, backlog grooming efforts, and sprint reviews.
• Coordinates user acceptance testing and all necessary external validation efforts.
• Accepts stories after they are deemed complete by the development team.
• Represents the team and their efforts to others within the organization.
• Ensures cross-team and release requirements and dependencies are shared appropriately.
• Develops and maintains strong and productive relationships with all DTT and business stakeholders.
• Attends all team retrospectives and assists with driving continuous improvement across the team.
• Manages all budget requirements of the Agile team.
• Mentors other Product Owners and is seen as an expert and leader in the discipline of Product Ownership.
• Responsible for managing the product backlog across multiple product teams.
• Responsible for making strategic decisions regarding backlog refinement across multiple products and backlogs.

• Knowledge and/or experience with Agile development approaches and techniques
• Experience driving teams and management to decisions
• Experience leading projects and technical teams
• Experience with the Atlassian tool suite (Confluence, Jira, etc.)
• Full understanding of separation of duties between Product Owner, Scrum Master, and Team roles in Scrum

• Excellent organizational skills and attention to detail
• Strong verbal and written communication skills
• Excellent personal and relational intelligence
• Demonstration of leadership and strong collaboration at all levels
• Ability to quickly learn and comprehend technical systems
• Self-starter who completes responsibilities with minimal supervision
• Team player who is committed to both the team and the product
• Strong decision-making skills with the ability to collaborate and make decisions in the gray
• Creative thinker with a vision
• Ability to manage effectively manage vendors
• Strong analytical and problem solving skills
• Strong interpersonal skills and desire to work collaboratively
• Experience with AWS (EC2, Elastic Beanstalk, S3, Lambda, ECS, EKS, etc.)
• Experience with Datadog, AWS CloudWatch or similar log capture tools
• Experience with software/system design
• Experience with UX/UI design
• Experience with scripting and querying software languages (Python, SQL, etc.)
• AWS Cloud Practitioner
• Certified Scrum Product Owner (CSPO)
• Advanced Certified Scrum Product Owner (A-CSPO)