Project Lead, Restaurant Cash Management Operations

Overview

This is a professional level role requiring a person who will lead and manage assignments that support Restaurant Cash Management functions specifically related to Customer Payment Operations. This role will be responsible for projects related to credit card chargebacks, fraud mitigation, digital payment support, and daily Restaurant cash management support.

This individual will be expected to provide 2nd mile service to Operators, 3rd party vendors, and internal staff. Work is often completed with significant latitude and is a flexible mix of working in person and virtually guided by Cornerstones. Occasional after hour support or over-time may be required to meet goals or guidelines.

Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

• Lead projects and activities that enable scalable processes for incoming and outgoing payments
• Serve as a subject matter expert in Customer Payment Operations
• Leverage analytical platforms and insights to communicate and influence business decisions
• Represent Restaurant Cash Management in cross-functional meetings and with external vendors
• Assist with selection and/or oversight of outside partners and professionals to effectively deliver outcome and results
• Communicate proactively and effectively with Operators, third party vendors, and internal business partners
• Orient, train, assign, and check the work of less experience staff
• Support emerging International business needs
• Participate and contribute to Team Planning and Budgeting

• Experience in Analytics, Accounting Background
• Analytical and detail-oriented
• Accounting knowledge and experience
• Knowledge and understanding of Chick-fil-A's standard suite of work solutions (Word, Excel, and PowerPoint)
• Knowledge or ability to learn new financial systems and reporting tools (Alteryx, Tableau)

• Experience with Fraud Mitigation and/or credit card chargebacks
• Passed all four parts of CPA exam, CPA eligible, or CPA