Lead Systems Analyst, Staff Technology Solutions

Overview

Do you thrive on challenges and want to be at the heart of a dynamic tax technology team? As a Lead Systems Analyst in Staff Technology Solutions, you'll play a crucial role in supporting tax technology for Chick-fil-A! Our team enables Digital Transformation Technology (DTT) systems and Financial Services staff to accurately and efficiently calculate, analyze, and remit sales and use tax for all Chick-fil-A transactions.

As a Lead Systems Analyst, you will:

• Be the go-to Tax System Subject Matter Expert (SME) on high performance / high availability APIs and full-stack applications that support Chick-fil-A's Direct to Consumer, Third Party, and Business to Business ecosystems.
• Leverage your technical prowess, sharp problem-solving skills, in-depth system knowledge, and business insight to collaborate with stakeholders in creating, designing, and supporting cutting-edge tax solutions.
• Support multiple platforms and take a lead role in building diverse systems and initiatives, including pioneering new sales channels and innovative lines of business.
• Be a pivotal player in various projects, working with numerous teams, as you support tax implications across all financial transactions (sales, invoices, etc.).

Why This Role Is Special:

Tax is the backbone of financial transactions, which includes all customer orders, and you'll be at the heart of this critical function. This role isn't just about maintaining systems; it's about driving innovation and ensuring Chick-fil-A remains at the forefront of tax technology. You'll be part of a close-knit and highly capable team where your contributions have a significant impact.

What You'll Bring:

• A deep technical skillset with the ability to understand, analyze, troubleshoot, and maintain both custom-built products and SaaS solutions.
• A collaborative spirit, working closely with engineers and product owners to design solutions that not only meet current business needs but also anticipate future demands.
• A commitment to monitoring and testing systems, ensuring peak performance and reliability.
• A strong partnership approach, working hand-in-hand with business analysts and program leads to deliver exceptional results.
• A passion for tackling data-focused technical problems with meticulous attention to detail and a drive to get things done efficiently and effectively.
• Flexibility to provide occasional support and communication with stakeholders outside regular business hours to address urgent business needs.

If you're a tech-savvy professional who loves a challenge and wants to make a real difference, we want to hear from you! Join Chick-fil-A and help us shape the future of tax technology.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Responsible for defining requirements, identifying technical solutions, execution of technical tasks, creation of documentation (requirements, process maps, test plans, etc.), and communication with functional partners.
• Support and troubleshoot high complexity and/or business impacting issues and assist other team members with lower complexity issues.
• Communicate with functional partners or vendors related to assigned areas of work.
• Regularly assist with software releases, integrations, and speak into the lifecycle of the systems within the tax domain.
• Considered a Subject Matter Expert (SME) and responsible for the definition and execution of a monitoring strategy across tax systems.
• Understand all aspects of multiple systems including how they interact with and/or impact other systems or business processes.
• Influence strategy, lifecycle, and design decisions for system.
• Lead project teams and use system and technical knowledge to implement functionality.
• Influence the direction of areas of responsibility and consistently make significant contributions and some decisions towards vision, strategy, and design.

Minimum Qualifications

• Bachelor's degree or equivalent experience
• 5+ years of relevant work experience
• Experience supporting systems hosted in AWS
• Experience with test, monitoring, and analytical tools such as datadog, Postman, & cloudwatch
• Experience interfacing to cloud-hosted databases with SQL
• Self-starter who completes responsibilities with minimal supervision
• Excellent written and verbal communication skills
• Sharp analytical and problem-solving skills
• Excellent personal and relational intelligence
• Strong decision-making skills
• Strong team collaboration skills
• Pursues continuous improvement and exhibits personal drive for excellence
• Methodical, investigative and inquisitive mind and attention to detail
• Adaptable and flexible approach to work
• Ability to effectively manage vendors

Preferred Qualifications

• Bachelor's degree in Computer Engineering, Computer Science, or related technical field
• 5+ years of relevant work experience
• Experience supporting tax technology systems
• Proficient in the use of AWS resources, Postman, datadog
• Proficient in writing sql-based queries
• AWS Cloud practitioner

Minimum Years of Experience

5

Travel Requirements

20%

Required Level of Education

Bachelor's degree or equivalent experience

Preferred Level of Education

Bachelor's Degree

Client-provided location(s): Atlanta, GA

Job ID: Chick-2025-18516

Employment Type: FULL_TIME

Posted: 2025-07-18T00:09:06