Lead Systems Analyst, Digital Transformation & Technology

How We Work At Chick-fil-A

Chick-fil-A, Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills, fostering inclusive teamwork, and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly, we ask Staff to seek wisdom, expect the best, accept responsibility, respond with courage, and think others first.

Our Flexible Futures Model offers a healthy mix of working in person (currently a minimum of 8-10 days per month) and virtually,  strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Overview

The Lead Systems Analyst for Talent Systems at Chick-fil-A is a pivotal role focused on advancing the company's mission through the delivery, optimization, and continuous improvement of technology solutions that support the employee lifecycle. Sitting at the intersection of business needs, technical strategy, and solution implementation, this role partners closely with People Department leaders, business partners, and engineering teams to translate strategic priorities into scalable, secure, and effective technology capabilities. The analyst must deeply understand business objectives and engineering ways of working to help shape solutions that enhance Staff experiences, support evolving business needs, and enable organizational growth.

This position requires a blend of business acumen, analytical thinking, technical fluency, and strong partnership skills to lead solution delivery, drive system enhancements, and steward a portfolio of talent-related technologies. The ideal candidate is a self-starter who proactively anticipates business needs, identifies opportunities, makes informed recommendations, and provides thought leadership that helps business and technical partners align on the right path forward. By balancing strategic partnership with technical ownership, the systems analyst will help deliver SaaS- and engineering-led capabilities that create meaningful value for the business and its Staff.

Responsibilities

• Partner with business stakeholders to deeply understand needs and ensure technology solutions align with organizational goals and priorities.
• Translate business needs into clear technical requirements, serving as a bridge between business stakeholders and SaaS vendors or engineering partners to align on delivery expectations and support practical, scalable solutions.
• Lead the optimization of SaaS systems and integrations to streamline processes and enhance efficiency across Chick-fil-A's People Department.
• Implement and maintain talent management systems and related tools to support Staff and prospective employees.
• Leverage data, insights, and business context to evaluate program effectiveness, identify opportunities for improvement, and provide actionable recommendations to leadership.
• Ensure seamless integration between talent platforms and other enterprise systems.
• Oversee system upgrades and deployments while minimizing disruptions to ongoing business activities.
• Collaborate with SaaS vendors to implement new features and address technical challenges promptly.

Required Qualifications (Knowledge, Skills, & Abilities)

• Experience with vendor selections and SaaS implementations
• Strong facilitation and influencing skills
• Self-starter who completes responsibilities with minimal supervision
• Excellent written and verbal communication skills
• Sharp analytical and problem-solving skills
• Excellent personal and relational intelligence
• Strong decision-making skills
• Strong team collaboration skills
• Pursues continuous improvement and exhibits personal drive for excellence
• Proactively discerns business needs, surfaces opportunities, and makes recommendations that advance both business outcomes and technical delivery
• Methodical, investigative and inquisitive mind and attention to detail
• Adaptable and flexible approach to work
• Ability to effectively manage vendors

Preferred Qualifications (Knowledge, Skills, & Abilities)

• Familiarity with HR systems
• Proficient in collecting complex business requirements and implementing complex integrations

Required Years of Experience

3

Preferred Years of Experience

5

Travel Requirements

10%

Required Level of Education

Bachelor's degree or equivalent experience

Preferred Level of Education

Bachelor's Degree

Required Major/Concentration

Business, Engineering, or a Technical Field of Study

Preferred Major/Concentration

Management Information Systems or Engineering

Relocation Assistance Provided

No