Workplace Experience Manager

 

Our Opportunity:

Chewy is seeking a Workplace Experience Facilities Manager to join the pack!  This role is highly visible as often the first point of contact for clients, associates, and guests. You will be responsible for delivering outstanding customer service while coordinating and running the day-to-day operations and maintaining an organized, outstanding work environment.

You will be encouraged to support leadership teams and managers as well as work with building management and vendors. A significant portion of this role is to handle the day-to-day operations within facility tasks and minor maintenance needs in a timely manner. This person will brainstorm new insights to ensure consistency of experience and culture among Chewy facilities!

What You’ll Do

• Be responsible for all operations programs related to mail, janitorial upkeep, catering, reception, and security & Safety.
• Manage the budget and spend for your office.
• Supervise/assist with internal office moves and new hire coordination, seating plans, blocking plans, department head count verification, space requests, and hotel desk management.
• Partner with event coordination by crafting action lists, event schedules, allocating team support, and managing budgets.
• Maintain metrics to track the number of projects, budgets, schedules, and performance for all responsibilities.
• Lead and coach office coordinators on a day-to-day basis. Serve as a mentor to the office coordinators’ career development
• Oversee and coordinate preventative and emergency maintenance/repair work assignments performed by external technicians, vendors, and contractors performing building maintenance, security, and janitorial work.
• Maintain relationships between landlords/property managers.
• Implement a comprehensive approach to developing and leading the physical environment at your HUBs, including new enhancements and workplace experience initiatives.
• Build strong collaborative relationships with the regional operations, Office Managers, and leadership as well cross-functional teams to support and grow the business.
• Build and deliver team goals, repair and maintenance expense plans, annual capital re-investment plans, and work order service levels.
• Partner with Recruiting and HR to provide support with New Hire Orientations, Batch Interviews, and Recruiting/Networking events across multiple sites.
• Acts as an expert with a variety of facility operations, practices, and procedures.
• Lead the delivery of an outstanding employee experience through high-touch customer service, driving efficiency, engagement, and satisfaction. Take point in maintaining office culture and morale.
• Similar dual-site management may be required for other locations, to be specified on a site-by-site basis.

What You’ll Bring

• Minimum of 5+ years of experience in comprehensive facilities support or related mechanical trade, with experience leading service and maintenance vendors across a large retail/corporate portfolio.
• 5 years of experience in workplace or corporate facilities environment.
• 3 years demonstrated ability leading teams of people.
• Bachelor’s Degree, or equivalent.
• Ability to effectively work in a fast faced paced environment under constantly evolving priorities and demands.
• Proficient in Microsoft Office Suite, Workday, and IOFFICE etc.
• Demonstrated history of applying strong organization and communication skills when taking care of employees and senior leadership.
• Ability to work nights and weekends as needed.
• Ability to travel up to 20%.

Physical Requirements:

• Have the capacity to lift and carry objects, equipment, or supplies, which can range from light items (less than 10 pounds) to heavier items (up to 50 pounds or more)
• The ability to move around the facility, including walking, events, standing, and possibly climbing stairs or ladders for excessive amount of time
• Will have ability to bend, stoop, kneel, and crouch for tasks like inspecting equipment, performing, and accessing low storage areas etc.
• Standing and sitting, for extended periods during inspections or maintenance tasks, as well as sit for desk work and administrative duties

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Client-provided location(s): Boston, MA

Job ID: 7235701

Employment Type: OTHER

Posted: 2025-09-16T18:34:42