Our Opportunity:
Chewy is seeking a Workplace Experience Facilities Manager to join the pack! This highly visible role serves as the first point of contact for clients, associates, and guests. As a hybrid program manager, you’ll integrate strategic planning with hands-on execution to deliver exceptional customer service, coordinate day-to-day operations, and maintain an organized, inspiring work environment across multiple locations.
You will be expected to support leadership teams and managers as well as work with building management and vendors. A significant portion of this role is to handle the day-to-day operations within facility tasks and minor maintenance needs in a timely manner. This person will brainstorm new insights to ensure consistency of experience and culture among Chewy facilities.
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What You’ll Do
- Lead all operations programs related to mail, janitorial upkeep, catering, reception, and security & Safety.
- Handle budget and spend for your office.
- Lead all aspects of/assist with internal office moves and new hire coordination, seating plans, blocking plans, department head count verification, space requests and hotel desk management.
- Partner with event coordination by crafting action lists, event schedules, allocating team support, and leading budgets.
- Maintain metrics to track number of projects, budgets, schedules, and performance for all responsibilities.
- Lead and mentor office coordinators on a day-to-day basis. Serve as mentor to office coordinators’ career development
- Supervise and coordinate preventative and emergency maintenance/repair work assignments performed by external technicians, vendors and contractors performing building maintenance, security and janitorial work.
- Maintain relationship between landlords/property managers.
- Implement a comprehensive approach to developing and leading the physical environment at your HUBs, including new improvements and workplace experience initiatives.
- Build strong collaborative relationships with the regional operations, Office Managers and leadership as well cross functional teams to support and grow the business.
- Build and deliver team goals, repair and maintenance expense plans, annual capital re-investment plans, and work order service levels.
- Partner with Recruiting and HR to provide support with New Hire Orientations, Batch Interviews, and Recruiting/Networking events across multiple sites.
- Acts as an authority with a variety of facility operations practices, and procedures.
- Lead the delivery of an outstanding employee experience through high-touch customer service, driving efficiency, engagement, and satisfaction. Take point in maintaining office culture and morale.
- Similar dual-site management may be required for other locations, to be specified on a site-by-site basis.
What You’ll Bring
- Minimum of 5+ years of experience in comprehensive facilities support or related mechanical trade, with experience leading service and maintenance vendors across a large retail/corporate portfolio.
- 5 years of experience in workplace or corporate facilities environment.
- 3 years demonstrated ability leading teams of people
- 3 years program management experience
- Bachelor’s Degree, or equivalent.
- Ability to effectively work in a fast faced paced environment under constantly evolving priorities and demands.
- Proficient in Microsoft Office Suite, Workday and IOFFICE etc.
- Demonstrated history of applying strong organization and communication skills when dealing with employees and senior leadership.
- Ability to work nights and weekends as needed.
- Ability to travel up to 20%.
Physical Requirements:
- Have the capacity to lift and carry objects, equipment, or supplies, which can range from light items (less than 10 pounds) to heavier items (up to 50 pounds or more)
- The ability to move around the facility, including walking, events, standing, and possibly climbing stairs or ladders for excessive amount of time
- Will have ability to bend, stoop, kneel, and crouch for tasks like inspecting equipment, performing, and accessing low storage areas etc.
- Standing and sitting, for extended periods during inspections or maintenance tasks, as well as sit for desk work and administrative duties
Does this sound like you? We would love for you to apply!
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
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