Sr Product Compliance Manager

Our Opportunity:

Chewy.com is a leading online pet supply retailer in the United States and Canada, specializing in high-quality pet products, including hard goods (hard lines, soft lines, electronics), consumables, and healthcare items! We are committed to delivering safe, durable, and innovative products that enhance the lives of pets and pet parents, while maintaining the highest standards of product safety, regulatory compliance, and customer trust.

The Sr. Product Compliance Manager will own and lead product compliance strategy and execution for Chewy’s Private Brands hard goods portfolio as the primary focus, spanning toys, collars, beds, crates, electronics, and pet tech! This includes compliance with global, federal, and state safety, labeling, packaging, and chemical regulations and standards, such as CPSIA and FFA (CPSC), CCPSA (CA), Prop65 (OEHHA), TSCA (EPA, ASTM F963 (ASTM), Lacey Act (USDA), Textile, Wool, and Fur Act (FTC), and EPR. In addition, this role will support consumables and healthcare categories as needed, ensuring compliance with FDA (including CVM), USDA, AAFCO, EPA, and FTC requirements in partnership with R&D, Quality, Veterinary, and Legal teams. Beyond compliance, the Sr. Product Compliance Manager will shape proactive policies that enable innovation, strengthen supplier integrity, and support long-term market growth.

This is a senior individual contributor role with high visibility across functions and strong influence on product safety, regulatory risk mitigation, and quality assurance within a dynamic and innovative retail environment. At this level, the role provides functional leadership, influencing senior leaders up to Sr. Director, delegating and prioritizing work appropriately, shaping enterprise-wide policies, contributing to organizational process design, and building product compliance capability across the organization.

Key Responsibilities:

• Lead regulatory compliance efforts for Chewy’s Private Brands hard goods portfolio (primary focus), including hard lines, soft lines, and electronics
• Lead cross-functional programs to ensure compliance with CPSIA and FFA (CPSC), CCPSA (CA), Prop65 (OEHHA), TSCA (EPA, ASTM F963 (ASTM), Lacey Act (USDA), Textile, Wool, and Fur Act (FTC), EPR and other applicable hardgoods regulations and standards
• Support regulatory compliance for consumables and healthcare categories as necessary, ensuring compliance with FDA (CVM), USDA, AAFCO, EPA, and FTC requirements in partnership with R&D, Quality, Veterinary, and Legal teams.
• Support chemical and mechanical safety testing, risk assessments, and product evaluations in coordination with third-party labs
• Make data-driven decisions with significant business impact across multiple categories, balancing compliance, innovation, and cost considerations
• Develop and institutionalize cost improvement and risk-based compliance strategies that scale across functions and global markets
• Review and approve product packaging, labeling, warnings, safety instructions, and material disclosures to ensure full compliance
• Own and maintain accurate, audit-ready documentation related to product testing, regulatory certifications, and compliance reviews
• Support product incident investigations and corrective actions related to compliance, including recall readiness and response planning
• Support social audit compliance activities by managing third-party audit providers, driving issue resolution in collaboration with Legal, Quality, and Sourcing, and ensuring supplier adherence to Chewy’s ethical sourcing standards through corrective action oversight and continuous improvement
• Monitor emerging regulations, standards updates, and policy changes to proactively address risk and drive internal compliance updates
• Shape proactive policies and process improvements that enable innovation, supplier integrity, and long-term growth across Private Brands
• Collaborate with external collaborators and industry associations to align with evolving guidelines and global trends in product safety
• Provide regulatory guidance to Product Development, Quality, Sourcing, and Legal teams throughout the product lifecycle
• Consistently partner with senior leaders up to Sr. Director level to align regulatory strategy with organizational priorities
• Serve as a compliance consultant during concept review, design validation, packaging development, and supplier onboarding
• Build and deliver internal training programs to raise awareness of applicable regulatory requirements
• Manage relationships with accredited third-party testing labs and monitor testing timelines and results
• Represent Regulatory in cross-functional forums and lead initiatives that shape enterprise compliance strategy and long-term regulatory frameworks
• Foster organizational capability by coaching colleagues, sharing expertise, supporting recruitment efforts, and serving as a role model in Chewy’s Operating Principles

What You'll Need:

• Bachelor’s degree in Regulatory Affairs, Engineering, Chemistry, Product Safety, or a related field
• 5+ years of product compliance experience in consumer products, hard goods, or related industries
• Ability to interpret, simplify, and apply complex U.S. and international regulatory standards for hard goods CPSIA and FFA (CPSC), CCPSA (CA), Prop65 (OEHHA), TSCA (EPA, ASTM F963 (ASTM), Lacey Act (USDA), Textile, Wool, and Fur Act (FTC), EPR as a primary responsibility
• Familiarity with U.S. consumables and healthcare regulatory standards (FDA/CVM, USDA, AAFCO, EPA, FTC) to support cross-category needs
• Experience managing product and social compliance audits, recalls, and crisis management scenarios
• Proven ability to influence and collaborate with cross-functional leaders up to Sr. Director level
• Experience developing scalable solutions for enterprise compliance challenges
• Strong organizational, problem-solving, and communication skills
• Self-starter with a high degree of accountability and attention to detail
• Demonstrated ability to delegate and prioritize work, coach others, and build organizational regulatory capability

Why Join Us?

• Join a high-impact team driving product safety, innovation, and customer trust
• Collaborate with industry leaders across Legal, Sourcing, Quality, and Product Development
• Shape the product compliance future of one of the fastest-growing Private Brands portfolios in pet retail
• Competitive compensation, benefits, and professional development opportunities

Client-provided location(s): Boston, MA, Minneapolis, MN, Bellevue, WA, Plantation, FL

Job ID: 7165767

Employment Type: OTHER

Posted: 2025-09-10T18:35:21