Chewy.com is a fun, fast-paced online pet food retailer based in Fort Lauderdale, Florida. Our Team Members are passionate about delivering incredible service to our customers from the moment they find us online to the moment they find our products delivered right to their doorstep. And we are passionate about our Team Members. They get to work with the most promising talent all dedicated to building a great business for loyal customers while making the lives of pets and pet parents a little bit better!
Chewy.com is the kind of place where every team member makes an impact on the business and can feel the difference they are making each and every day.
Our Opportunity:
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Chewy is hiring an HR Specialist, responsible for triaging tasks assigned to the Team Member Services team at Chewy in our Phoenix, AZ office. The ideal candidate will be tech-savvy, have a strong customer service orientation, and be diligent. This role is responsible for quickly and efficiently reviewing incoming tickets in ServiceNow and assigning them to the appropriate team/employee for resolution. This role is an ideal entry-level HR opportunity, gaining exposure to a vast array of HR inquiries and questions. We believe in excellence in all we do and accept nothing less. You'll be successful in this role because you are results-oriented, you excel in quickly assessing core issues/concerns and you are efficient and organized.
What You'll Do:
- Review tickets and issues submitted to HR through ServiceNow
- Triage and assign the cases to the appropriate HR contact
- Provide advisement and process design insight on the organization of the HR Service Catalog in ServiceNow
- Assist with research and tracking of case issues and metrics
- Provide ongoing support on decreasing triaging traffic through standardizing self-service support
- Provide Tier 1 inbound phone support for HR Shared Services.
What You'll Need:
- HS Diploma or GED, Bachelor’s degree preferred
- Experience preferred in working in ServiceNow or similar case management platform
- Previous HR Experience preferred
- Customer service focused, have a passion for process improvement, self-motivated and able to work both independently and in a team environment
- Excellent communication, analytical, problem-solving and troubleshooting skills
- Meticulous; demonstrate strong organizational and time management skills, as well as strong data entry skills
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
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