Fulfillment Center HR Generalist

Our Opportunity
Chewy is seeking an HR Generalist to support our Ocala, FL fulfillment center! This role is designed as a hybrid between an HR Administrator and HR Business Partner, combining hands-on HR support with advisory responsibilities. The HR Generalist provides a broad range of HR services including employee relations, compliance, data-driven insights, and policy guidance, while also partnering with site leadership to build engagement and strengthen the Team Member experience.

Are you a collaborative HR professional who thrives in both execution and partnership? Join us to help shape the people experience in our high-volume operations environment!

What You’ll Do

• Interpret and apply HR policies and procedures, maintaining compliance with federal, state, and local employment laws.
• Act as a primary HR contact for Team Members and managers, addressing questions on policies, programs, and day-to-day HR matters.
• Support employee relations by advising leaders on performance issues, disciplinary actions, and policy violations; conduct and document low-to-moderate risk investigations, advancing complex cases as needed.
• Provide coaching and guidance to managers to build leadership capability, reinforce Chewy’s culture, and improve workplace effectiveness.
• Maintain data integrity across HR systems; create and analyze reports to identify site trends (e.g., turnover, attendance, engagement) and recommend actions to leaders.
• Support key HR processes including onboarding, leave of absence/ADA accommodations, benefits, immigration, contingent workforce needs, and exit interviews.
• Partner with COEs and HRBPs to implement company-wide HR programs, tailoring for fulfillment center needs.
• Conduct and/or support HR-related training sessions (e.g., compliance, performance management, DEI awareness).
• Recognize patterns in HR inquiries and collaborate on policy updates or training opportunities to address root causes.
• Contribute to site-level engagement and retention strategies by collecting and sharing feedback, survey results, and exit interview data.
• Serve as a culture ambassador, modeling Chewy’s Operating Principles and influencing positive Team Member relations.

What You’ll Need

• Bachelor’s degree in Human Resources, Business Administration, or related field; or equivalent experience.
• 3+ years of HR experience, ideally in fulfillment, manufacturing, distribution, or other high-volume operational settings.
• Solid knowledge of employment law and HR compliance practices.
• Excellent communication and interpersonal skills, with ability to build trust at all levels of the organization.
• Proven ability to handle sensitive employee issues with discretion, sound judgment, and professionalism.
• Experience using HR metrics and data insights to influence business decisions.
• Strong problem-solving skills, with ability to operate in a fast-paced and changing environment.
• Self-starter who can prioritize effectively and work independently while collaborating cross-functionally.

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Client-provided location(s): Ocala, FL

Job ID: 7276459

Employment Type: OTHER

Posted: 2025-10-07T18:34:54