Associate Director Program Manager - Equine, Feed & Exotics
Our Opportunity:
Chewy is seeking an AD Program Manager - Supply Chain to serve as the operational general manager for our Equine, Feed, and Exotics segment. In this high-impact role, you will own and drive end-to-end operational execution and performance. You’ll be accountable for in-stock management, inbound logistics, fulfillment center (FC) execution, Delivery Experience (DEX), and last-mile customer delivery outcomes. This leader will partner cross-functionally with Category Management, Supply Planning, FC Operations, Logistics, Transportation, Finance, HR and Technology to ensure seamless performance across the entire customer journey. Does this sound like you? If so, we would love to hear from you! Come join the Pack!
What You'll Do:
- Serve as the operational GM for the Equine, Feed, and Exotics segment, owning all day-to-day execution and long-term operational health.
- Drive in-stock performance through deep alignment with forecasting, replenishment, and vendor-facing supply teams.
- Lead DEX and delivery experience initiatives tailored to the unique characteristics of large-format and specialty product shipping.
- Partner with FC Operations to ensure warehouse handling and throughput readiness, especially for bulky or regulated products.
- Coordinate inbound logistics execution, ensuring timely PO routing, freight optimization, and carrier performance.
- Own final-mile performance, focusing on service levels, transit time compliance, and delivery quality.
- Craft and operationalize segment-specific SLAs, packaging standards, and fulfillment routing strategies.
- Act as the voice of operations in executive-level decision making for the segment, reporting KPIs and resolving critical issues.
- Partner with Product and Tech teams to identify and implement tools and process automation that improve visibility and efficiency.
What You'll Need:
- 10+ years of experience in supply chain, operations, or logistics management; preference for experience in large-format goods, animal nutrition, or specialty distribution.
- Shown success operating as a business owner across multiple operational domains (e.g., in-stock, logistics, fulfillment, last mile).
- Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
- Outstanding communication and cross-functional leadership abilities, including experience working with FCs and upstream supply chain partners.
- Ability to thrive in a fast-paced, ambiguous environment while leading multiple high-priority initiatives.
- Bachelor’s degree required; MBA or supply chain certifications (e.g., APICS, Lean Six Sigma) preferred.
Preferred Experience:
- Background in feed, equine, or exotics distribution, or experience leading temperature-, size-, or regulation-sensitive SKUs.
- Familiarity with WMS, OMS, and transportation management systems.
- Experience working in an eCommerce, retail, or high-growth consumer goods environment.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
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Perks and Benefits
Health and Wellness
- FSA
- HSA
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Mental Health Benefits
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Remote Work Opportunities
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Company Outings
- Commuter Benefits Program
- Pet-friendly Office
- Happy Hours
- Snacks
- Some Meals Provided
- Casual Dress
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Personal/Sick Days
- Paid Holidays
- Unlimited Paid Time Off
- Paid Vacation
- Leave of Absence
- Summer Fridays
Financial and Retirement
- Performance Bonus
- 401(K) With Company Matching
- 401(K)
- Company Equity
- Relocation Assistance
- Financial Counseling
- Stock Purchase Program
Professional Development
- Promote From Within
- Mentor Program
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Shadowing Opportunities
- Access to Online Courses
- Professional Coaching
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
- Unconscious Bias Training