Software Engineer - Salesforce Service Cloud

Participates in the entire software development lifecycle, with a primary focus on evergreen support of existing software solutions requiring significant knowledge of enabled business domain, workflows and processes.

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City.  With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.

Chevron is accepting online applications for the position of Software Engineer located in Makati City, Philippines.

Responsibilities for this position may include but are not limited to:

• Uses computer science engineering principles and software languages to design and develop complex software solutions specifically with the use of Salesforce Service Cloud 

• Focuses on next-generation technologies that change how users connect, explore, and interact with information and one another

• Actively participates in an integrated DevOps Team utilizing Agile methodologies with strong change management focus

• Performs coding, unit testing and/or system configuration changes to resolve defects and/or develop new enhancements, utilizing standard procedures and techniques

• Interest in and ability to learn new technologies and techniques.  Puts learning into action by modernizing applications through re-platforming, re-architecting, re-engineering, and automation

• Provides daily operational support for several applications by troubleshooting incidents to identify root causes and solutions, identifying and resolving problems, designing and implementing configuration changes and monitoring performance

• Proactive communication and quick response to project work and production issues.  Strong customer focus

• Develops domain knowledge by understanding business processes

• Monitors interfaces/data loads, administer security, and provide feedback/solutions on application performance

• Identifies areas for improvement through understanding of technical and business requirements.  Partner with Application Engineers/team members to address tactical and strategic issues

• Supports and/or drives technical upgrade projects and change initiatives

• Develops and maintains technical support documentation

• Maintains IP Compliance on systems and software as appropriate

Required Qualifications:

• Has in-depth knowledges and experience working on Salesforce products and functionalities (Service Cloud preferred)

• Proficiency in Salesforce configuration, Flows, Apex, Visualforce, Lightning Component Framework, SOQL, JavaScript

• Salesforce certifications are required (Platform Developer I & II preferred)

• Understanding of customer service center business processes and technologies preferred

• Must be a self-starter, can adapt to the use of new technology, able to multi-task, and able to work independently

• Knowledge of security/access control, scalability, high availability, concurrency, online diagnoses, deployment, upgrade/migration, internationalization, production support and other SaaS enterprise software issues.

• Has a keen eye for good architecture and the ability to develop new architecture and frameworks

• Must have a disciplined, methodical, minimalist approach to designing and constructing layered software components that can be embedded within larger frameworks or applications

Selection Criteria:

• Leadership

  • Be comfortable driving discussions clearly with a wide range of partners and levels of the organization

  • Ability to plan, organize, coordinate work activities across multiple teams and be successful at meeting deadlines and keeping projects on time, driving towards a common goal and alignment with key strategies

  • Manage tasks that span support groups, end users and vendors resources. Works well with global teams and across time zones

• Analytical Skills

  • Demonstrated ability to apply critical thinking and analytical skills to independently troubleshoot issues and deliver on results. 

  • Proven aptitude in translating business requirements to quality technical solutions.

• Communication and Interpersonal Skills: 

  • Demonstrated ability to communicate effectively with management, peers, and customers across disciplines and geographies to clearly articulate issues, impact, and advise on preferred solution(s).

  • Proven ability to meet priorities and produce high quality deliverables and results while handling multiple work items.

• Teamwork

  • Demonstrated experience in developing and maintaining effective relationships with peers and stakeholders.

  • Ability to work independently and collaboratively within a diverse team environment.

Why join Chevron: 

• Chevron is one of the world’s leading integrated energy companies and has been doing business in the Philippines for more than 100 years

• Chevron offers a competitive package and an opportunity to extend operational support for Chevron offices in five continents

• Chevron provides career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups 

• Chevron is proudly recognized as an employer of choice, guided by a vision of diversity, inclusion and a commitment to equal employment opportunity

• Chevron operates with the highest ethical standards and place the highest priority on the safety and health of its workforce and the protection of communities and the environment

• Chevron advocates work-life balance, promotes a healthy behavior in the workplace, and offers employees access to various health and wellness programs

• Chevron achieves operational resiliency thru the use of technology to enable employees to work from home amidst the COVID-19 pandemic

Recruitment Process and Onboarding during COVID 19 pandemic

HR initial phone screening, virtual processing for panel interview, job offer, medical assessment, onboarding and orientation.

Relocation option:

Relocation will not be considered within Chevron parameters.

International considerations:

Expatriate assignments will not be considered.

Chevron participates in E-Verify in certain locations as required by law.