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Ordering Specialist

Pasay, Philippines

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, sales and marketing support and information technology.

Chevron is accepting online applications for the Ordering Specialist  position through February 8, 2022 at 11:59 p.m. PH Time.

Responsibilities for this position may include but are not limited to:

  • Primary point of contact for all Chevron and Texaco marketers, commercial & industrial customers, consumer products customers, installed customers, and all field sales and HQ personnel in NAL. Accountable for assessment and resolution of customer needs through direct interface or proper routing to the appropriate resource within the LBST. Accountable for all measured service levels.

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Works with LBC Customer Sales Associates daily basis to ensure complete customer processes from order to invoice. Ensures process discipline and thorough communication on all order fulfillment activities. Maintains knowledge of business strategies and market activities and reacts accordingly to customer demands. 

  • Partners with LBC Operational Excellence Process Coordinator to develop and implement resolutions to system and process issues related to customer service and order management.  Also partners with Global Service Center counterparts to ensure orders are delivered within correct processes and are working together efficiently. 

  • Performs daily SAP and report generation to support various team initiatives.

  • Special Projects: called on in times of need to assist in customer events, sales meetings, and other projects that require LBC representation and order management knowledge.

  • Required Qualifications:

    • Bachelor's Degree in any business-related course

    • Minimum of 2 years work experience

    • Good in oral and written communication

    • With analytical and problem-solving skills

    • Can work with minimum supervision

    • Willing to work on night shift and holidays

    • Fresh graduates are encourage to apply

    Preferred Qualifications:

    • Knowledgeable in SAP and salesforce

    • Experience in phone support function

    Relocation Options:

    Relocation will not be considered within Chevron parameters.

    International Considerations:

    Selected candidates will work in International Location under the local payroll system and benefits.

    Why join Chevron (for external candidates only): 

    • Chevron is one of the world’s leading integrated energy companies and has been doing business in the Philippines for more than 100 years

    • Chevron offers a competitive package and an opportunity to extend operational support for Chevron offices in five continents

    • Chevron provides career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups 

    • Chevron is proudly recognized as an employer of choice, guided by a vision of diversity, inclusion and a commitment to equal employment opportunity

    • Chevron operates with the highest ethical standards and place the highest priority on the safety and health of its workforce and the protection of communities and the environment

    • Chevron advocates work-life balance, promotes a healthy behavior in the workplace, and offers employees access to various health and wellness programs

    • Chevron supports a work-from-home arrangement during the COVID-19 pandemic, subject to operational needs

    Recruitment Process and Onboarding during COVID 19 pandemic

    HR initial phone screening, virtual panel interview, job offer, medical assessment, onboarding and orientation.

    Chevron participates in E-Verify in certain locations as required by law.

    Job ID: 5d1a77ab653d7bfa8080acf2b87b27e62f2cafe9bc86fdcf4050a138a7e46d90
    Employment Type: Other