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HRSS Content & Knowledge Team Lead

Pasay, Philippines

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City.  With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.

Chevron is accepting online applications for the position of Content & Knowledge Team Lead located in Makati City, Philippines through January 31, 2022 at 11:59 p.m. PH Time.

The Content & Knowledge Team Lead role, within HR Shared Services (HRSS), is a position that covers both day to day operational aspects and also the provision of support across the HR function on a range of initiatives and projects that need input and guidance on their approach to content in myHR.

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This role leads the high profile Content & Knowledge (CKS) team within HR Shared Services with team members based both in Manila and the US.  This is a broad role that covers both day to day operations and working across the HR function on a range of initiatives and projects.  The CKS Lead has a key part in improving our employees’ experience, across Chevron’s global operations, when interacting with HR through the myHR portal. 

Responsibilities for this position may include but are not limited to:

  • Leading the Content and Knowledge team and being an active contributor to the leadership team within HRSS.

  • Execution of documentation maintenance procedures covering generation & language translation, loading, change control, audit processes and expiration-archiving to ensure data integrity.

  • Acting as a Subject Matter Expert to lead the identification, development and implementation of best practices to actively support HR content and knowledge.

  • Supporting the CKS Team resolve complex user questions and working with the technical support teams to resolve system issues.

  • Engaging with Content, Service Owners and stakeholders (across (HRSS, BHR Ops, Business HR, COEs and project managers) to ensure content is accurate, up to date and is being continuously improved to support our employees’ adoption of self service tools and the HR Service Delivery model.

  • Partnering and influencing across the HR Service Delivery model to share best practices.

  • Proactively sourcing customer and HR feedback on the portal and knowledge to feed into how we optimize the employee and HRSS agent experience.  

  • Supporting the CKS Teams analysis of myHR (ServiceNow) data and sharing insights with content owners to feed into their work to optimize content.

  • Monitoring metrics to ensure overall effectiveness of the portal.

  • Reviewing external best practices on employee portals and identifying opportunities to implement new and different approaches in our internal employee portal.

  • Working closely with the Service Developer team and Product Line Manager in the refinement of the ServiceNow HR and portal strategy and associated shaping curve.  Providing input into the regular PI and Sprint prioritization activity and then supporting the implementation of prioritized changes.  These activities will be worked in conjunction with employee experience projects in 2022-2023.

Required Qualifications:

  • Bachelor’s Degree

  • 1-5 years Team Leadership experience

  • Align and Inspire - Set clear expectations & align team on shared goals & outcomes. Communicate transparently and clearly.

  • Build Relationships - Foster positive relationships with the CKS team and stakeholders. Ensure inclusive treatment of others and sharing of information & resources. Promote healthy debate and discussion.

  • Grow Capabilities - Recognize others. Adjust behavior based on feedback & provide feedback to others. Encourage new ideas and be able to adapt to change. Enable others to develop beyond existing skillset through coaching and guidance.

  • Deliver Results - Empower others to make decisions. Identify important data for decision making. Remove barriers to achieving results. Use impactful data to track performance.  Mobilize commitment to produce results.

  • Content management and information management experience including content strategy development and execution.

  • Communication  - Excellent verbal & written skills that can be applied effectively at all levels within the organization.

  • Collaboration – Able to collaborate effectively and build rapport with content owners and a broad range of stakeholders.

  • Analytical and problem solving - Identifies and resolves complex issues and shares findings clearly and concisely.  Leverages data to draw insights to improve the employee experience

  • Innovation - Ability to support an agile environment that fosters innovation and continuous improvement.

  • Experience with ServiceNow portal is an advantage.

  • Knowledge and experience in design thinking and its application to end user experience is an advantage.

Why join Chevron: 

  • Chevron is one of the world’s leading integrated energy companies and has been doing business in the Philippines for more than 100 years
  • Chevron offers a competitive package and an opportunity to extend operational support for Chevron offices in five continents
  • Chevron provides career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups 
  • Chevron is proudly recognized as an employer of choice, guided by a vision of diversity, inclusion and a commitment to equal employment opportunity
  • Chevron operates with the highest ethical standards and place the highest priority on the safety and health of its workforce and the protection of communities and the environment
  • Chevron advocates work-life balance, promotes a healthy behavior in the workplace, and offers employees access to various health and wellness programs
  • Chevron supports a work-from-home arrangement during the COVID-19 pandemic, subject to operational needs

Recruitment Process and Onboarding during COVID 19 pandemic

HR initial phone screening, virtual panel interview, job offer, medical assessment, onboarding and orientation.

Chevron participates in E-Verify in certain locations as required by law.

Job ID: e8f93b7fd0ef687bd3a14ffb72e270c452c3e83365658120c7fa5251285f324a
Employment Type: Other