Operational Control Specialist

Pay range: USD $22.64 - $31.83 / Hour

Your opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified locations.

Charles Schwab Trust Bank (Retirement Business Services) provides trust and custody services for qualified retirement plans, primarily 401(k) plans. Schwab Trust Bank serves Schwab's bundled retirement product, and is the industry leader in providing trading and custody services through Independent Record Keepers. Our goal is to provide excellent service in a rapidly growing business. As a member of the Ops Control department's Reconciliation and Reporting team, you will be responsible for performing detailed reconciliations and researching complex trading and distributions related activities while contributing to a collaborative team environment.

The Operations Specialist will utilize various applications for reconciling trading and distribution related activities through multiple trading platforms and across numerous banking vendors. Additional responsibilities include: documenting issues in a clear and concise fashion, maintaining effective procedural documents and cross-training with peers to attain a broad functional knowledge. Successful candidate would have experience with bank or trading reconciliations, ability to quickly cross-train on functions to back up co-workers, and proven history of processing tasks with a primary emphasis on accuracy and risk mitigation. Candidate will also need to display strong communication skills and ability to work well in a team environment. Successful candidates will be able to provide exemplary service to internal Client Service Managers and other support business partners.

What You'll do:

• Perform various reconciliation functions with a high degree of accuracy, including performing in-depth research on breaks and identifying true root cause for outages.
• Communicate with leadership issues that should be escalated to ensure risks are mitigated, including keeping them apprised of any team trends or process risks. Serves as the manager/team lead's "eyes and ears" on the floor.
• Perform timely and detailed updates to procedures for functions owned.
• Identify and collaborate effectively with team members and subject matter experts on other teams to resolve issues, answer questions, notify them of potential upcoming issues, etc.
• Participate in a project effectively, taking ownership over related tasks and seeing them through to completion with minimal follow-ups. Must be able to hit deadlines associated with information requests and other take-aways.
• Perform effective peer reviews to ensure accuracy and utilizing situational awareness to identify emerging issues in related functions.
• Identify possible process improvements after becoming proficient in a reconciliation function.
• Effectively train team members on functions, making sure to identify and share the "why" behind a process.
• Perform effective UAT testing for systems regularly used in daily functions.
• Ensure stats are tracked, reported accurately and deadlines are met.

What you have

• College Degree or equivalent preferred.
• Banking and/or trust experience required.
• 2+ years brokerage, transfer agent, bank, or trust operations experience required.
• 2+ years risk and analysis experience preferred.
• Ability to work in a fast-paced environment, both independently and as part of a team.
• Excels in prioritizing daily functions and dealing with multiple deadlines and high volumes of work.
• Must be detail oriented, with strong analytic, research and communication skills.
• Strong sense of ownership of assigned functions and willingness to research complex issues.

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What's in it for you

At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance

Client-provided location(s): Phoenix, AZ

Job ID: CharlesSchwab-2025-115434

Employment Type: OTHER

Posted: 2025-09-17T19:26:58