Licensed Financial Services Team Lead, Bank Operations

Pay range: USD $70,000.00 - $80,000.00 / Year

Your opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

The Bank Operations division within Operational Services is responsible for moving assets into, out of, and between Schwab accounts. We play a critical role for the firm in our efforts of delivering service and an elite client experience for both retail investors and independent advisors, while providing a controlled and disciplined environment that allows our employees to feel valued and engaged.

• Effectively managing, and coaching others, evaluating risk when reviewing client accounts requesting fund disbursements including but not limited to check requests, check deposits, domestic and international incoming and outgoing wires.
• Performing work that is detailed and communicated in a clear, effective manner.
• Actively listening, assessing client needs, researching information, and providing clients with innovative solutions.
• Responding to questions on a wide array of technical and operational subjects.
• Problem solving and conducting research/special requests through the use of email, telephone and our internal inquiry system.
• Receiving and effectively resolving escalations to the clients' satisfaction and take action quickly in a high-risk environment to mitigate risk to the firm.
• Proactively educating specialists, clients and internal partners on our products and services.
• Helping to drive business initiatives and results by developing strong partnerships.
• Demonstrating the ability to help lead others and to be a role model and mentor to your peers.
• Helping to foster teamwork in a diverse work environment.

• 3+ years' experience in brokerage/financial industry, with emphasis on customer service required.
• Bachelor's degree in finance, economic, or business administration or equivalent work experience.
• Series 7, 63, 9/10 required or Condition of Employment maybe be considered for qualified associates that have partial licenses.
• Advanced level of knowledge regarding regulatory, audit and compliance policies regarding the securities industry is needed.

• Proficient technical skills, including knowledge of Microsoft applications.
• Flexible with regard to both schedule and role as both may change with little notice in response to business demand.
• Passion for service and the desire to help and develop people.
• Demonstrated leadership and the ability to be a role model and mentor to your peers.
• Strong interpersonal, verbal, and written communication skills.
• Excellent operational and follow-up skills with the ability to manage complex work.
• Demonstrated ability to be self-directed, and quickly develop a full understanding of our business.
• Positive attitude, team oriented, enthusiastic, professional, forward thinker and strong work ethic.
• Ability to listen and to explain complex subjects in simpler terms.
• Intermediate to advance technical skills, with the ability to use 7 or more different applications efficiently, including Windows, internet research, database systems, and email.
• Excellent operational and follow-up skills with the ability to manage complex work are self- directed, and quickly develop a full understanding of our business.

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance