Director, Project Management (Business) (PL)

Pay range: USD $103,500.00 - $230,000.00 / Year

Your opportunity

Director, Strategic Program & Project Management

Client Service & Support - the primary service & trading arm for Schwab Investor Services - is establishing a centralized Program Management Office (PMO) to drive executional excellence across its portfolio of strategic initiatives.

We are seeking a Director, Strategic Program and Project Management to lead this newly established function. As the Director, you will play a pivotal role in shaping this function. This is a highly visible leadership position responsible for enterprise-grade project management practices, developing structured intake processes and ensuring key initiatives are delivered on time, within scope with a high standard of quality. You will partner closely with leaders across retail service, strategy, product management and client service transformation to ensure alignment, accountability and measurable business impact.

• Lead the Centralized PMO: Oversee the enterprise-wide portfolio of projects, establishing a cohesive and scalable project management framework that aligns with organizational goals.
• Establish Best Practices: Define and implement PMO standards, tools, and methodologies to ensure consistency, transparency, and accountability across all projects.
• Project Intake & Prioritization: Evaluate and optimize the project intake and governance process to ensure that resources are aligned to strategic priorities and value delivery.
• Cross-Functional Collaboration: Partner with leaders across retail operations, client services, product management, strategy, and transformation teams to ensure seamless execution and alignment of initiatives.
• Team Leadership: Mentor and lead a high-performing team of project and program managers. Foster a culture of collaboration, accountability, and continuous improvement.
• Performance Management: Establish KPIs and dashboards to track progress, measure success, and report to executive leadership on project portfolio performance.
• Risk Management: Proactively identify and mitigate project risks, ensuring delivery milestones are met and business outcomes are achieved.
• Change Leadership: Champion change management and promote adoption of new processes, tools, and governance models throughout the organization.

• 10+ years of progressive experience in project and program management, including 5+ years in a leadership role within a centralized PMO or similar structure.
• Proven success in building and scaling PMO functions within large, matrixed organizations.
• Deep understanding of project management methodologies (e.g., Agile, Waterfall, Hybrid) and industry best practices.
• Ability to make significant progress with minimal direction and to make decisions, pivot, and structure pathways forward in the face of ambiguity
• Strong leadership and interpersonal skills with the ability to influence and drive alignment across diverse stakeholder groups.
• Inspiring people leader with track record of empowering and actively fostering the growth and development of individuals.
• Ability to identify talent, recruit, hire, and build high performing teams.
• Demonstrated experience in transforming project intake, governance, and portfolio management processes.
• Excellent organizational, analytical, and communication skills.
• Ability to distill complex information for business partners and communicate effectively at an executive level
• Bachelor's degree required. Advanced degree (MBA or related field) preferred
• Base Compensation: $103,500-230,600. Your compensation may be different. Talk with your Talent Advisor to learn more. In addition to the salary range, this role is also eligible for bonus or other incentive opportunities.

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance