Client Service Specialist - Personal Choice Retirement Account

Pay range: USD $26.44 - $31.25 / Hour

Your opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.

Schwab is an industry leading provider of retirement and health savings brokerage solutions to employers and their employees through our Personal Choice Retirement Account (PCRA) and Health Savings Brokerage Account (HSBA) solutions, a component of Personal Choice Investment Services (PCIS). The PCIS business model is a business-to-business-to-consumer (B2B2C) model and offered through multiple distribution partnerships that include Third-Party Administrators (TPAs), Health Savings Providers, Independent Record-Keepers (IRKs), Trust Companies, Financial Advisors, and Institutional Retirement Plan providers. PCIS has over 150 partnership relationships, representing over 30,000 employers that offer a Schwab retirement or health savings brokerage solution.

PCIS is growing rapidly by helping third parties access an investment platform designed to complement their business and the mission for PCIS is for every employee, or their financial advisor, to have access to increased retirement and healthcare investment flexibility through PCRA and HSBA.

• Collaborate with internal partners in delivery of timely and accurate information in response to service and/or operational functions.
• Acquire PCRA product and service knowledge, operating as contact for important partnerships and work directly with clients and internal partners to respond to client inquires or concerns.
• Manage multiple tasks effectively by balancing high productivity with excellent service quality while meeting or exceeding established service level standards.
• Analyze, research, and resolve client cases in a timely manner by working with your manager and communicating with the appropriate internal resources.
• Participate in on-going projects to improve processes and enhance the client experience.
• Perform duties with minimal supervision, and sound judgment to enhance client satisfaction while mitigating risk.
• Assist the Provider Service Team in regular service and operation functions for B2B clients.
• Adhere to all compliance and risk procedures and follow corporate and industry protocols.

• 2+ years of experience, preferably in financial service industry working with brokerage, retirement plans, employee benefits, Third Party Administrators (TPA's) and/or Recordkeeping services.
• 2+ years of Client Service experience within the retirement and/or brokerage industry.
• Strong service and client contact skills, along with excellent interpersonal, verbal, and written communication skills.
• Ability to communicate with external and internal clients in a professional, consultative, and effective manner.
• Advanced analytical skills with the ability to prioritize complex tasks.
• Sense of urgency, excellent operational, organizational and follow-up skills with the ability to manage and process complex work.
• Positive attitude, team orientation, enthusiasm, professionalism, and strong work ethic with high level of integrity and ethics.
• Digital proficiency, with the ability to utilize multiple applications at one time, including MS Word and Excel, internet researching, database systems, and email.
• Bachelor's degree or equivalent experience.

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance