Computer Support Specialist - Active Secret Clearance REQUIRED

Your future duties and responsibilities
• Self-assign, Update, Status, Escalate, and Resolve incidents for self and team.
• Capture details of actions performed on all incidents through active listening and asking questions.
• Follow up on un-resolved team member incidents for completion and close/merge these incidents.
• Create and deliver reports on help desk incidents, license assignment, Active/Disabled accounts, and metrics of interest.
• Update and maintain employee group memberships e.g., (O365 Groups, Distribution List Membership, Azure AD Single Sign on Groups, Microsoft Multifactor Authentication).
• Provision/Troubleshoot/Remediate/Deliver/Maintenance (computing hardware, software, employee accounts and workspaces) following operating procedures and checklists.
• Meet with new employees in person and virtually on respective first day of employment for onboarding and IT equipment/procedure acclimation.
• Provide reassurance to end users and team members when delivering solutions and diagnosing problems.
• Analyze historical ticket information to determine areas of focus to possibly automate the resolution.
• Support Cape Fox technical initiatives regardless of physical location, provide in person and remote support.

Required qualifications to be successful in this role
• Associate degree in information technology/Computer Science or equivalent relevant years of experience with some education.
• 2 - 3 Years of relevant experience.
• Communicate effectively (verbal and written) and clearly within the team and with all the stakeholders.
• Excellent analytical and problem-solving skills.
• Excellent oral and written communication skills.
• Excellent interpersonal skills to interact with team members, customers and support personnel.
• U.S. Citizenship is required.
• Clearance - Secret (IT-II) Required.

Desired Skills:
• Ability to report metrics such as: Help Desk Incidents, License Assignments, Active/Disabled Accounts e.g., M365, and Active Directory.
• Self-motivated with minimal oversight.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $65,000 - $92,000.

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Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.