Senior Manager, Accounts Receivable

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

The Senior Manager, Accounts Receivable will be responsible for identifying and managing customer Collection risk with 3PL portfolios; including developing and adhering to procedures that help Cencora achieve its financial goals. This position will oversee all day-to-day activities of the Accounts Receivable operations within the Cencora's distribution segments including process efficiency, team productivity, system capabilities, and effective communication with external and internal stakeholders regarding payment delays (i.e. collaborating with Customers to understand root causes for payment delays, with internal teams on dispute resolution and the Business / Management for communication of potential bad debts). This position requires heavy interaction with manufacturers, customers, and associates in Account Management, Legal, Customer Service, and Credit & Collection Management.

• Manage Accounts Receivable portfolios for trends and warning signs; make recommendations and implement actions necessary to maintain and improve department metrics including DSO, AR turnover, deductions and aged accounts.
• Manage team resources and prioritize activities as required to drive operational excellence to consistently improve key performance indicators (KPI's) and service level agreements (SLA's); including providing weekly and monthly key AR metrics and disputes summaries to management.
• Manage month-end close procedures, assess collection risk, calculate quarterly AR reserves, and present to business leaders for approval.
• Lead projects that involve transition of responsibilities to Shared Services and 3rd parties, AR system enhancements, integration, and implementation
• Lead monthly AR meetings with sales and senior management (including presenting statistics such as aging reports, DSO, and analysis of bad debt) and escalate and work directly with Sales teams to resolve any service disputes resulting in past due AR balances
• Manage and ensure any escalated issues or inquiries are investigated, and resolved in a timely manner
• Identify improvement opportunities through root cause analysis and collaborate with Sr. AR Director and A/R Managers to implement changes
• Drive automation of collections processes by analyzing current practices and recommending and implementing changes.
• Partner with Sales, Credit and Legal to accommodate credit needs, mitigate credit risks and timely resolution of issues and disputes
• Create a high energy culture grounded in customer service, positivity, and results
• Develop clear objectives for team members, mentor team members in support of their development, progression and career path
• Maintain process documentation, ensuring process changes are incorporated, reviewed, and approved in a timely manner
• Manage the monthly, quarterly, and year-end AR closing processes, Sarbanes Oxley Act (SOX) controls, and completion of internal and external audit requirements, etc.

• 10+ years progressive experience including credit and collections department management.
• Four-year degree in Accounting, Finance, or related field.
• Experience managing teams
• Ability to analyze problems, actively strategize to resolve them, pay attention to detail, and have excellent organization and communication skill
• Demonstrate expertise of analyzing processes and implementing process, and work on system/process improvement to reduce manual work and to improve operational efficiency
• Ability to juggle multiple tasks, work cross-functionally and at all levels of the organization, whether internally or externally to support rapid growing businesses.
• Ability to be flexible and comfortable in a dynamic and fast-paced environment
• Advanced knowledge of Microsoft Excel
• Experience with using and managing portfolios using credit reporting tools and services (e.g., D&B, Credit Safe, etc.)
• Strong collection and negotiation skills
• Passionate about providing an excellent customer experience
• Ability to work well with others and effectively on your own
• Detail and deadline-oriented
• Strong organization skills