Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
What you will be doing
POSITION SUMMARY:
Under general direction of the Operations Team Leader, the overall purpose of this position is to work proactively as a member of the operations team in providing a customer focused service responsible for:
Performing operational functions effectively and efficiently, and in accordance with World Courier Global and Japanese policies and procedures and regulatory requirements, which includes:
Want more jobs like this?
Get Administration and Office jobs in Osaka, Japan delivered to your inbox every week.
Preparing and executing customer shipments for air export and import, utilising the company's shipment processing systems and completing regulatory clearances;
Monitoring shipments in transit, initiating effective action as necessary to rectify issues;
Linking with the airlines and WC brokers as required.
Shipments airlines booking; Controlling our Air freight levels
Assisting with answering telephone calls as necessary.
Actively supporting other functional areas of the business as required. Any other duties as directed by the Osaka associate Manager or Operations Manager Ensure that shifts -including week end shifts when applicable - are established in agreement with the Osaka associate Manager / Operations Manager
PRIMARY DUTIES AND RESPONSIBILITIES:
Export Ops Function
Utilize appropriate company shipment and export processing systems:
Update and finalise jobs:
Enter applicable information and charges
Check customer export documents and attach to job
Complete international carrier's Mawb and other associated documents
Complete company's Declaration of Security
Complete and transmit FWB (Mawb) and FHL (Hwb) information to carrier (if applicable)
Post flight shipments
Ensure all shipments are checked prior to driver delivering to international carrier:
Confirm shipments comply with security and regulatory requirements
Confirm shipments are packed, labelled and marked correctly
Import Function
Handle import shipment by communicating with client. Provide professional support to client for import regulation. Arrange import clearance by providing relevant documentation to a custom broker Arrange import quarantine. Ensure the required documentation and/or procedure is followed. Communicate with colleagues in overseas office for smooth transport.
Dispatch Function
Arrange for drivers (pickup / delivery) Check the planned departure or arrival times of flights Manages the store-room (packaging, supplies, cooling-media, etc) Check correctness and completeness of consignment during pickups/deliveries Check the best route available for a timely delivery/pickup Keeps the assigned vehicle clean inside and outside. Must execute regular pre-trip inspections. Assure that all tasks assigned to driver are fulfilled in a correct and timely manner. Ensue to manager stocks including PCM(Phase Change Material) conditioning
General function
Constantly monitor operations email:
Manage all communication responding to customers and where appropriate,
immediately forwarding emails to other personnel
Utilize appropriate company shipment processing system:
Constantly monitor and manage all communication via job notes
Notify consignees of pending shipments, confirming import and delivery details
Update jobs by entering appropriate information and charges and attaching all applicable import documents.
Organize shipment collections liaising with customers and domestic agents Acquiring and maintaining knowledge and understanding, and complying at all times with:
Company Code of Conduct and Policies;
World Courier global and WC Japan policies and procedures relevant to the position;
Company security requirements and health & safety system:
Reporting all security breaches and incidents in a timely manner.
Taking all practical steps to ensure own safety and the safety of others while at work; reporting all accidents and incidents in a timely manner.
Ensure compliance with relevant WH&S legislation and that any issues are identified and actioned in line WC Japan policy. Actively promote a culture that follows the AmerisourceBergen Values
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- Significant customer service and/or operations experience.
- Strong international & domestic geographic knowledge.
- An understanding of Imports and Exports processes and statutory requirements.
- Sound experience using the Microsoft Office Suite, including Word, Excel and Outlook.
- Experience negotiating timelines and pricing with a range of stakeholders
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Strong interpersonal and communication skills.
- Sound level of numeracy and demonstrated attention to detail
- Strong time management and organizational skills.
- Sound written and verbal communication skills.
- Problems solving skills.
- Demonstrated ability to work flexibly within tight time schedules and in accordance with variable workload demands.
- A calm and customer focused approach.
- Ability to use initiative
What your background should look like
POSITION SUMMARY:
Under general direction of the Operations Team Leader, the overall purpose of this position is to work proactively as a member of the operations team in providing a customer focused service responsible for:
Performing operational functions effectively and efficiently, and in accordance with World Courier Global and Japanese policies and procedures and regulatory requirements, which includes:
Preparing and executing customer shipments for air export and import, utilising the company's shipment processing systems and completing regulatory clearances;
Monitoring shipments in transit, initiating effective action as necessary to rectify issues;
Linking with the airlines and WC brokers as required.
Shipments airlines booking; Controlling our Air freight levels
Assisting with answering telephone calls as necessary.
Actively supporting other functional areas of the business as required. Any other duties as directed by the Osaka associate Manager or Operations Manager Ensure that shifts -including week end shifts when applicable - are established in agreement with the Osaka associate Manager / Operations Manager
PRIMARY DUTIES AND RESPONSIBILITIES:
Export Ops Function
Utilize appropriate company shipment and export processing systems:
Update and finalise jobs:
Enter applicable information and charges
Check customer export documents and attach to job
Complete international carrier's Mawb and other associated documents
Complete company's Declaration of Security
Complete and transmit FWB (Mawb) and FHL (Hwb) information to carrier (if applicable)
Post flight shipments
Ensure all shipments are checked prior to driver delivering to international carrier:
Confirm shipments comply with security and regulatory requirements
Confirm shipments are packed, labelled and marked correctly
Import Function
Handle import shipment by communicating with client. Provide professional support to client for import regulation. Arrange import clearance by providing relevant documentation to a custom broker Arrange import quarantine. Ensure the required documentation and/or procedure is followed. Communicate with colleagues in overseas office for smooth transport.
Dispatch Function
Arrange for drivers (pickup / delivery) Check the planned departure or arrival times of flights Manages the store-room (packaging, supplies, cooling-media, etc) Check correctness and completeness of consignment during pickups/deliveries Check the best route available for a timely delivery/pickup Keeps the assigned vehicle clean inside and outside. Must execute regular pre-trip inspections. Assure that all tasks assigned to driver are fulfilled in a correct and timely manner. Ensue to manager stocks including PCM(Phase Change Material) conditioning
General function
Constantly monitor operations email:
Manage all communication responding to customers and where appropriate,
immediately forwarding emails to other personnel
Utilize appropriate company shipment processing system:
Constantly monitor and manage all communication via job notes
Notify consignees of pending shipments, confirming import and delivery details
Update jobs by entering appropriate information and charges and attaching all applicable import documents.
Organize shipment collections liaising with customers and domestic agents Acquiring and maintaining knowledge and understanding, and complying at all times with:
Company Code of Conduct and Policies;
World Courier global and WC Japan policies and procedures relevant to the position;
Company security requirements and health & safety system:
Reporting all security breaches and incidents in a timely manner.
Taking all practical steps to ensure own safety and the safety of others while at work; reporting all accidents and incidents in a timely manner.
Ensure compliance with relevant WH&S legislation and that any issues are identified and actioned in line WC Japan policy. Actively promote a culture that follows the AmerisourceBergen Values
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- Significant customer service and/or operations experience.
- Strong international & domestic geographic knowledge.
- An understanding of Imports and Exports processes and statutory requirements.
- Sound experience using the Microsoft Office Suite, including Word, Excel and Outlook.
- Experience negotiating timelines and pricing with a range of stakeholders
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Strong interpersonal and communication skills.
- Sound level of numeracy and demonstrated attention to detail
- Strong time management and organizational skills.
- Sound written and verbal communication skills.
- Problems solving skills.
- Demonstrated ability to work flexibly within tight time schedules and in accordance with variable workload demands.
- A calm and customer focused approach.
- Ability to use initiative
What Cencora offers
All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.
Schedule
Full time
Affiliated Companies
Affiliated Companies: World Courier K.K. Japan
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@amerisourcebergen.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned