Head of Network Excellence

Enabling members to focus on consumer experience and patient care to deliver outstanding patient centric services whilst Alphega provides technological, process, marketing. education and leadership tools. This enables members to outperform their peers in sales and services as well as compete with hard chains and co-operatives. These sales out improvement leads to AH sales in improvement and overall profitability.

Key member of Alphega Divisional Team with accountability to be improve the network excellence across all markets working closely with local and divisional teams. Excellence is defined as the net impact of having a highly effective sales force team, world class execution of business as usual processes and systems through most efficient and cost-effective route to market. Foster a culture of continuous improvement and develop a platform to capture innovation and best practice for excellence.

Supporting the delivery of the key fiscal targets annually through developing an operational excellence plan for pharmacy development by market. The operational plan would include key performance metrics for measures defining network excellence. There would also be a clear understanding of the purpose of the metrics and how they underpin the overall strategy and success of Alphega across all markets.

Working closely with a complex matrix management structure consisting of, country managers, local and divisional specialists and other Divisional and local colleagues from Compliance, Marketing, Operations, Legal, HR, Digital, Procurement, Finance, Operations. To ensure sharing of best practice alignment on priorities through excellent communication and engagement.

Develop a "best in class" excellence culture through driving improved efficiencies, improved effectiveness, and improved execution. Lead countries development of the member proposition and share key learnings and potential risks so that we create a culture of continuous improvement.

JOB CONTEXT

Alphega EU is undergoing significant transformation and with its agile set-up is continuously improving consumer experience, membership proposition and services offered both B2B and B2C. This volume of change needs to be pro-actively harnessed so that the transition from pilot to operations is smooth and there is a high-level of consolidation and excellence

Reporting to the Alphega Regional Director working closely with Alphega Leadership Team, Divisional Colleagues and Country Teams to provide support and direction to improve excellence within the pharmacy network and also the sales force operating model.

To support both local and divisional functions including project managers to convert projects from pilot and concepts to business as usual. Ensure smooth transition and delivery of KPIs and capturing innovation to continuously support improvements.

To develop concrete plans across all areas of operations to ensure each country has the right people doing the right things at the right time. Champion of pharmacy end to end processes with in-depth country specific knowledge and expertise

To conduct horizon scans to identify trends, review the competitive landscape, and highlight potential improvements in the operations within pharmacy and the sales force. Understand what technological assets are available to streamline operations and performance.

To develop, maintain, and manage detailed operational plans with significant inter-dependency across AH organisation and feedback progress to Regional Director and Country Managers.

Create a mindset within countries of delivering with Pace, Power and Precision. (See attached0

To be the Alphega expert for CRM and access the system centrally and provide insights for Regional Director on key metrics, insights into performance and best practice to improve effectiveness and efficiency of Salesforce in team. Develop weekly, monthly and quarterly business intelligence reports to measure, monitor and benchmark performance of business consultants and line managers.

To continuously do a horizon scan of CRM systems particularly around FMCG so that the platform is continuously improved. Key point of contact for Country Managers.

KEY RESPONSIBILITIES

As projects and pilots evolve and are approved to move into business as usual develop comprehensive plans to embed from project status to ongoing operations. Build strong plans to establish as status quo. Provide adhoc and regular reports for the Regional Director on excellence through key metrics established for efficiency, effectiveness and execution at various levels within Alphega. Evaluate instore end to end processes to eradicate non-value adding activities, synergise duplication and introduce new smart processes. Improve the sales force efficiency through the deployment of the B2B CRM tool provided by SalesForce. Expand the deployment across all markets and maintain Spain as the centre of excellence ensuring it evolves and is market leading. Ensure country deployment through assessment of KPIs. Understand the visit cycle planning and execution to share learnings of efficiency, execution and effectiveness. Develop technological assets to support the day to day operations within pharmacy so that systems can support the efficient and effective operations to support a great consumer experience. These include a centrally driven operational activity calendar, pharmacy productivity model and operational task managements New services such as Hearing Service (Evollu), CareCoach (Crossist) etc once pilot has been approved ensure smooth transition into business as usual. Set-up reporting and sharing best practice mechanics to ensure execution. E-health will drive new services and operating models for Alphega the pace of development is fast and to ensure capability and capacity to deliver act as a sounding board for countries. Evaluate and assess the execution of marketing campaigns across the markets and work closely with local and divisional team to assess ROI and provide insights into opportunities and risks. Ensure the execution of category management in all markets to the desired level of execution supporting this with visual evidence. Also developing with Finance and Data teams supporting metrics on performance of relevant pharmacies and markets. Drive excellence in the network through establishing standard operating procedures for members, business consultants, country and central teams. Using tools such as CRM, Data Analytics to identify areas of strength and weakness and put appropriate actions in place. Identify and share best practice, remove none valuing adding activities and remove duplication. Support the country teams in aligning to AB Compliance regulations and any weaknesses identified are resolved. Ensure countries follow the policies outlined in OOC 16.3 Work collaboratively with Alphega central team and countries so that communication is clear and concise to remove ambiguity Act as a temperature check for countries and escalate any concerns to Regional Director Regular meetings with AB and GNP to support sharing of ideas and projects to harness the power of our scale and reduce costs by duplication.

What your background should look like

5 JOB HOLDERS SPECIFICATION

• Strong skills to drive excellence in large international networks and transformational change
• 80% of time spent working alongside country teams prominently virtually to understand dynamics of each market and build robust delivery plans.

• Data driven and ability to create compelling examples of changes to business operations. Seen as the business expert for excellence.
• Attention to detail and a passion for excellence focusing on insights to understand dynamics of performance and ability to translate these to concrete actions
• Significant experience with multi-site international experience in pharmacy, pharmaceutical or FMCG ideally 5 years in senior executive role.
• Gravitas and credibility to enable countries and divisional leaders to adopt transformation strategies
• Strong leadership to navigate through complex matrix management structure and ability to influence countries on best practice plus create an environment for sharing and learning.

5.1 SPECIFIC SKILLS

• Good understanding of pharmacy and healthcare services especially in pharmacies
• Previous experience in a highly complex operational role to drive continuous improvement but also land complex projects and change programs
• Fluent in English both verbal and written, a second language would be ideal

• IT literate (Word, Excel, PowerPoint)
• Strong awareness of cultural and individual differences, a real passion for people.

5.2 EXPERIENCE

• Minimum Degree
• Knowledge of healthcare or FMCG ecosystems and develop excellence across multi-site operations
• Worked in multi-site business ideally across multiple international markets

What Cencora offers

All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.

Schedule

Full time

Affiliated Companies

Affiliated Companies: Alliance Healthcare Management Services Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@amerisourcebergen.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned