Customer Service Advisor

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

We are looking for someone with a passion for customer service to join our customer service team, based in South Normanton in Derbyshire. This is a fast paced telephone based role so we are looking for people who love talking to people!

Hours: Full time hours are 38 per week rotated between 9am - 6pm Monday - Fridays and one Saturday in six.

• Processing customer order requests in an accurate and timely manner Responding to customers' enquiries ensuring a knowledgeable and professional approach
• Demonstrating good attention to detail by making sure all activity is logged on to the appropriate system.
• Supporting the other teams within Customer Service but undertaking general administrative tasks where required
• Taking ownership of performance to meet agreed KPIs and objectives

• Ensure you complete and adhere to Good Distribution Practice of Medicinal Products for Human Use (2013/C 343/01) which is reflected in our SOP - REF Chapter 1 AHDL GDP 1.1.
• Respond to customers' enquiries regarding prices and product information in a knowledgeable and professional manner, ensuring that the customer is informed of all specific requirements relating the ordering of each item and that those queries are logged on the appropriate system for future reference or conversion.
• Process customer order requests following the correct processes and procedures ensuring all data is captured in methodical manner and the appropriate eta provided dependant on supply chain.
• Take ownership of any customer issues, ensuring they are logged on the appropriate system and that the customer is kept regularly updated on all progress until a successful and timely conclusion is reached.
• Handle customer objections professionally and endeavour to agree an outcome that re-instils the customer's faith in Alliance Healthcare and where possible avoid need for further escalation or any claim for credit.
• Conduct general administrative tasks such as managing and distribution of the post as well as the incoming email and fax queues ensuring archiving and filing kept up to date
• Take ownership of you own performance ensuring you achieve all KPI's, objectives and SLA's required for your role as agreed by your line manager.
• Adhere to all current HR policies and procedures, all current security procedures to ensure the safekeeping of all company and customer property and all statutory and company regulations outlined in the Health & Safety policy.

• Perks at Work with discounts in various retailers such as: Currys, PC World, Samsung, John Lewis and more
• Access to Mental Health First Aiders
• Contributory Pension Scheme after 3-month service
• Cycle to Work Scheme
• Service Based Holidays
• Career Development and internal progression opportunities
• Up to two paid Volunteer days (pro rata for part time) per calendar year to carry out volunteer activities

• First and foremost you will love talking to people and be passionate about delivering excellent customer service experience.
• Ideally you will have previous customer service experience although not necessarily in a contact centre environment, however if you believe you have really strong interpersonal skills and can build relationships over the telephone then we want to talk to you.
• You will need a basic understanding of technology with good keyboard skills and the role does require somebody who also has a good attention to detail as information needs to be entered quickly and accurately on to the various systems that we use.
• Previous experience of working to targets and SLA's
• Combine this with being solution and goal orientated with good planning and organisation skills and this could be the role for you.