Administrator III - System & Applications Administration

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

PRIMARY DUTIES AND RESPONSIBILITIES:

• Provides system support for operating environment components such as databases, operating systems, network interfaces, storage systems, servers, and associated hardware
• Verifies and approves plans for upgrading of databases, recommends adding new structures or elements & enables use of data access tools and techniques to enable information access by business users
• Verifies and approves plans for scheduled background logs, recovery back-ups, and coordinate with all the stakeholders & users to deploy the same
• Brings improvements in procedures and functions for accessing, maintaining, and populating databases, and creating back-ups, managing access controls, managing version upgrades
• Acts as a senior Systems Administrator for enterprise applications by addressing system problems and enhancing system functionality based on stakeholder feedback
• Provides expertise within and day-to-day end user support for CRM applications to all levels of the organization
• Evaluates improvement recommendations and prioritizes changes/enhancements for improved systems availability, reliability, and performance
• Recommends and deploys structural changes to the operating environment in collaboration with Infrastructure, information security and vendor teams
• Releases public area documentation and manages key information such as build and release procedures, dependencies, and notification lists
• Works with application, system vendor, infrastructure, and IT solutions team to assess the operating environment requirements and ensure its documentation
• Assists in defining the operating environment requirements, test cases and action plans to ensure its readiness for new installation or migration
• Participates in Change Advisory Board (CAB) meetings once a week as an acting member of the CAB
• Creates and refines reports, dashboards, and processes to continuously monitor data quality and integrity and assists users and stakeholders with analytics and report design and management
• Develops training materials and documentation, keeps materials up-to-date, coordinates new user and ongoing training sessions and conducts trainings
• Partners with Stakeholders which may include HR, Payroll, Finance, Audit, Benefits, Legal, associates, and vendors to determine strategic needs, defines functional/technical specifications, troubleshoot issues, and implement initiatives
• Utilizes complex reporting tools to develop, document and monitor cross-process data integration points in future-state business process designs, facilitate resolution of misalignment across process areas.
• Installing, managing the configuration and maintenance of BI & Analytics Tools ( Power BI gateways, Alteryx or SAP Business Objects)
• Proactive Monitoring server performance and generating alerts for usage spikes.
• Manage BI & Analytics Active Directory OU.
• License provisioning and charge backs.
• Power BI premium capacity planning and scaling.
• Expertise with Global Power BI gateways role out.
• Good to have Microsoft Copilot and Fabric knowledge.
• Good understanding of data residency policies and Multi Geo role out of Power BI capacities.
• Manage vendor relationship working with vendors on Application related issues.
• Work with Business units integrating Power BI with Salesforce & home grown .Net portals.
• Ability to register Azure Apps & Opening API permissions for Power BI.
• Hands on experience in setting up high available Power BI gateway clusters and upgrading Gateway software.
• Ability to write power shell scripts to get Audit data is a must.
• Ability to review and interpret Capacity Metrics.
• Ability to configure and Map One drives/share point online with Power BI workspace.
• Good understanding of Firewall rules and Wireshark log analysis.
• BI & Analytics tools software bundling and roll outs via SMS.
• Expert application trouble shooting and log analysis skills.
• Experience working with other Operational groups.
• On call support (24/7) rotation.

• Salesforce Certified Administrator
• Microsoft Certified Systems Administrator (MCSA)
• Microsoft Certified IT Professional
• ITIL, ITSM Certifications

• Critical Thinking
• Detail Oriented
• Impact and Influencing
• Interpersonal Communication
• Multitasking
• Problem Solving
• Time Management

• Identity & Access Management
• Database Administration
• IT Support like Software & Hardware Installation, Troubleshooting
• Software Validation
• Systems Integration
• IT Regulatory Compliance like SOX Compliance

• Software Configuration Management Tools like Ansible, Puppet
• Citrix technologies like XenDesktop, XenApp, XenServer
• Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL
• Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP
• Software like Case Management System, HR Information Systems, Kronos(Timekeeping Software), PHS Health and Safety Management System
• Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design
• Microsoft Office Suite
• Relational Database Management System (RDBMS) Software
• Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud, Sales Cloud
• Internet Protocols like DNS, HTTP, LDAP, SMTP, Easy DNS, No IP