Working Student Customer Advocacy
We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
The Team:
The European Customer Advocacy Department is responsible for bringing the voice of the customer to life and identifying the right customers to build and promote their successful implementations in a multitude of ways.
The Role:
The Customer Advocacy, EMEA - Intern will have an opportunity to work on a diverse set of Advocacy initiatives and will gain capabilities in customer relationship building, story telling, data management & accuracy across our customer references, marketing tools, event preparations and other skill-sets reporting to the Senior Manager, Customer advocacy.
The work you’ll do:
- Focus on UKI, France, Iberia/LATAM, Italy, Nordics and Benelux regions as a start
- Support assets development to showcase our customer’s success
- Conduct interviews with Sales field/Value Engineers for story qualification
- Own some part of the event and follow the customer advocacy process
- Deliver regular refreshers on where and how to find Customer Advocates/stories, support sales references
- Report on customer advocacy activities to the manager in Europe
- Own and execute on work streams within journey sprints
The qualifications you need:
- Proven project leadership and project management experiences
- Excellent communication skills (verbal and written)
- Full professional proficiency in English is a must. Spanish / French is a plus
- Highly organized and outcomes-oriented way of working
- Know your way around Excel, PowerPoint, GDrive, open to AI usage
- Value building relationships with colleagues and customers
- Think creatively
- Enjoy social media and have a great interest in software
- Be a team player and provide support in several different types of projects to help increase marketing impact on the business
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What Celonis Can Offer You:
- Pioneer Innovation: Work with the leading, award-winning process mining technology, shaping the future of business.
- Accelerate Your Growth: Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.
- Receive Exceptional Benefits: Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more. Interns and working students explore your benefits here.
- Prioritize Your Well-being: Access to resources such as gym subsidies, counseling, and well-being programs.
- Connect and Belong: Find community and support through dedicated inclusion and belonging programs.
- Make Meaningful Impact: Be part of a company driven by strong values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.
- Collaborate Globally: Join a dynamic, international team of talented individuals.
- Empowered Environment: Contribute your ideas in an open culture with autonomous teams.
About Us:
Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It’s system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Celonis Inclusion Statement:
At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
Your Privacy:
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices
By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.
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Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion