We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
The Team:
Corporate Programs & Engagement is a strategic team within the President’s organization (supporting the executive leadership team) that incubates and executes strategic cross-functional programs from an end-to-end Celonis perspective.
As part of this mandate, we are building a new Knowledge Management function to strengthen how Celonis creates, captures, organizes, and shares institutional knowledge across the company. This capability will play a critical role in supporting cross-functional collaboration, reducing duplication, and enabling faster, more informed decision-making. By designing scalable systems, establishing best practices, and cultivating a culture of knowledge sharing, the Knowledge Management function will become a strategic enabler of execution and innovation across Celonis. It will ensure that the right knowledge reaches the right people at the right time—driving efficiency and continuity across all levels of the organization.
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The Role:
We are looking for an experienced Head of Knowledge Management to build and lead our Knowledge Management (KM) function. In this role, you will develop and implement a KM strategy for Celonis, establish best practices for capturing, organizing, and sharing knowledge, and drive a cultural transformation toward a knowledge-driven organization.
You will play a critical role in ensuring that employees and customers have access to the right knowledge, at the right time, in the right format—leveraging cutting-edge technologies, including AI, to optimize knowledge discovery and utilization.
Key Responsibilities
Strategic Leadership
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Develop and execute a global KM strategy that aligns with business objectives.
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Build and lead a small but mighty KM team to drive key initiatives.
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Partner with cross-functional teams (PnE, GTM, G&A) to embed KM best practices across the organization.
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Collaborate with leadership and functional content champions to ensure KM efforts support broader company goals.
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Establish a global governance model to ensure knowledge assets remain current, accurate, and accessible.
Knowledge Creation & Management Standards
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Define and implement standardized processes for knowledge creation, tagging, storage, and access.
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Develop a clear framework for organizing and classifying knowledge assets to enhance discoverability.
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Ensure compliance with security, data privacy, and retention policies (e.g., GDPR, SOC2).
Knowledge Capture & Retention
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Implement structured methods to identify and retain critical knowledge.
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Develop processes for updating and consolidating knowledge across teams.
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Work with stakeholders to curate and validate high-quality knowledge assets.
Knowledge Accessibility
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Define strategies to ensure stakeholders can easily find and access relevant knowledge in a timely manner.
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Leverage AI and automation to enhance knowledge discoverability and personalization.
Technology & Innovation
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Drive the selection, implementation, and adoption of KM tools and technologies to streamline knowledge sharing, in coordination with existing tool owners and IT.
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Develop a technology roadmap to ensure seamless integration of KM solutions into existing business processes.
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Leverage AI-powered search, tagging, and recommendation engines to enhance knowledge access.
Change Management & Cultural Transformation
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Work with Celonis departments to foster a culture of knowledge sharing and collaboration.
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Work with internal Enablement teams to develop training programs and onboarding frameworks to upskill employees on KM best practices.
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Establish knowledge-sharing communities and forums to encourage peer-to-peer collaboration.
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Work with Celonis departments to implement change management strategies to drive adoption and address resistance.
Measurement & Continuous Improvement
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Define and monitor key metrics to evaluate the impact and effectiveness of KM initiatives.
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Continuously refine KM strategies based on data, user feedback, and business needs.
Qualifications & Experience
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8+ years of experience in knowledge management within SaaS, consulting, or technology-driven environments.
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Proven success in leading KM initiatives and driving technology adoption.
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Expertise in AI-driven knowledge management and automation.
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Experience in project management, governance, and compliance related to knowledge assets.
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Exceptional change management and stakeholder engagement skills.
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Excellent communication and leadership abilities with a global mindset.
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Fluent in spoken and written English, with strong presentation skills.
What Celonis Can Offer You:
- The unique opportunity to work with industry-leading process mining technology
- Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
- Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click here.
- Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
- A global and growing team of Celonauts from diverse backgrounds to learn from and work with
- An open-minded culture with innovative, autonomous teams
- Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
- A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future
About Us:
Celonis helps some of the world’s largest and most esteemed brands make processes work for people, companies and the planet. With over 5,000 enterprise customer deployments across nearly every industry, the Celonis Process Intelligence Platform uses process mining and AI to give you a living digital twin of your business operation. It’s system-agnostic and without bias, and empowers companies to reduce waste, create value and benefit people across the top, bottom, and green lines. Since 2011, the Celonis platform has enabled its customers to identify more than $18 billion in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Data Privacy, Equal Opportunity, and Accessibility Information
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better.
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Statements on Data Privacy, Equal Opportunity and Accessibility.
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