We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
The Team:
As part of the collection’s structure, you will be reporting to the manager of the team in Madrid with a global focus on supporting from the finance side our growing operations.
The Role:
As Account Receivable Specialist (Fixed-term Contract; 6 months) with focus on collection, you will be responsible to establish contact with past due customers and resolve delinquency in a timely manner through providing account information, resolving customer concerns, and negotiating payment arrangements that are acceptable to both the customer and the company. You will collaborate with billing, sales and various other internal departments to achieve common goals. A high degree of independent judgement is required to evaluate unique situations to determine account handling and resolution.
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The work you’ll do:
- Focus on customer experience to reduce delay on payments and achieve higher customer satisfaction rates.
- Monitor accounts daily, contacting clients and discussing their overdue payments, taking actions to encourage timely payments.
- Disputes management and resolution of issues in cooperation with the sales, billing team and other stakeholders.
- Investigate historical data for debts and invoices.
- Collaborate with accounting operations to process payments and refunds.
- Prepare and present reports on collection activities and progress.
- Ensuring all customer queries are passed onto the relevant teams with full details to ensure a prompt turnaround.
- Collaborate with other stakeholders and functional areas for process improvements.
- Actively collaborate with other finance functional areas.
The qualifications you need:
- A BA/BS degree, preferably in Finance, Economics, and/or Linguistic.
- 1+ years’ experience in a collection role.
- Business fluency in English as a Must-have
- Business fluency in German is desired
- Strong communication skills to deal with different internal stakeholders and in multinational teams.
- Very comfortable with numbers.
- Target driven, quick learner, proactive and team player.
- An independent and entrepreneurial way of working
What Celonis Can Offer You:
- Pioneer Innovation: Work with the leading, award-winning process mining technology, shaping the future of business.
- Accelerate Your Growth: Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.
- Receive Exceptional Benefits: Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more.
- Prioritize Your Well-being: Access to resources such as gym subsidies, counseling, and well-being programs.
- Connect and Belong: Find community and support through dedicated inclusion and belonging programs.
- Make Meaningful Impact: Be part of a company driven by strong values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.
- Collaborate Globally: Join a dynamic, international team of talented individuals.
- Empowered Environment: Contribute your ideas in an open culture with autonomous teams.
About Us:
Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It’s system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Celonis Inclusion Statement:
At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
Your Privacy:
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices
By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.
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