- The DV-Services Operations Specialist provides a strategic partnership with assigned services management by operating their daily services business with precision and urgency. The incumbent in this role has a high degree of resourcefulness, is an excellent communicator, thrives in a fast paced and dynamic environment, and is process driven but flexible in approach.
Key Areas of Responsibility
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Enable all aspects of Services by acting as a liaison between Services departments, Sales departments, CDW clients our Trusted Partner Network in support of service delivery
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Provide full financial operations life-cycle support to customers and partners.
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Ensure all available revenue recognition and costs is processed timely and accurately for month end
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Act as point of escalation to assist and/or resolve customer, sales or partner satisfaction issues or questions
Provide timely and accurate system approvals.
Participate in tool and process improvement projects as requested.
Communicate financial operations methodology and other best practices to coworkers and partners as needed.
Ensure the best practices are incorporated and shared.
Support DV Operations vision, goals, and strategies.
Contribute to business process documentation and optimization routinely
Contribute to Service Operations team
Education and/or Experience Qualifications
Bachelor's Degree or equivalent experience required
5 years of relevant professional experience or 3 years CDW experience
Required Qualifications
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Provide forward thinking leadership at all times
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Excellent written and verbal communication skills
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Ability to excel in a dynamic and fast paced environment
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Influential with others, tailoring communication to the needs of the target audience
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Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
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Proven ability to proactively collaborate and build relationships, take initiative and creatively problem solve
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History of successfully coordinating complex projects, with multiple facets and stakeholders
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Ability and willingness to travel up to 25% or as needed to other CDW locations
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Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology.
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Ability to multitask, organize and prioritize.
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Ability to apply common sense in performing a job.
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Ability to understand and follow basic instructions and guidelines. Ability to travel as needed.
Preferred Qualifications
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Experience with Professional Services Automation tools
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Experience implementing process improvement projects