Associate Consulting Engineer- UC Collaboration

• Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We're also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward.

Participate in a best-in-class training program while gaining valuable on-the-job skills. As an Associate Consulting Engineer (ACE), you will be actively involved in technical solving opportunities and assigned to meaningful projects that align to your skill set. Learn from top technology professionals and pursue certifications incorporated into the program.

CDW is the leading Cisco & UCaaS Collaboration provider. By joining our team, you will be partnered with industry leading Engineers, Consultants, Technical Architects, and Solution Architects to help enable your success. CDW is honored by holding the highest level of certifications and accreditations with our partners.

*What you will do: *

ACE will focus on Cisco Collaboration and leading Cloud Collaboration platforms like Webex Calling, Zoom, and RingCentral. ACEs will partner with our lead engineers driving architecture and delivering customer solutions on these various platform with experience in migrations and automation.

Take your collaboration skills to the next level by working with technical and business staff of customers following project implementation, leading towards more complex future engagements.

• Pre-Sales - listen and observe sales activities, understand the customer needs, and ask appropriate questions. Provide in-depth technical expertise on specific platforms and applications supporting solution architecture.

• Planning - participate in kick off meetings. Communicate customer information and requirements with the project team. Review Statement of Work (SOW), validating scope and tactical project requirements.

• Design - read design documents and contribute to the development of customer solutions. Participate in joint technology design sessions, providing technical analysis on implementation sequencing.

• Implementation - perform assigned engagement activities as directed. Install, configure, and test hardware and applications based on design specification, client environment and solution topology. Consider platform interoperability, equipment/OS upgrades and updates to meet agreed upon hardware standards and manufacturer/CDW standard methodologies.

• Operations - Participate in remediation for post incident reviews. Recognize opportunity for resolution and own what is needed to drive resolution, identify, and recommend support process improvements.

Contribute to Collaboration team forums and provide feedback/questions to stimulate discussion, intellectual capital, and continuous process improvement.

What we expect of you: *

• One of the following:

• BA/BS including concentration in; Telecommunications, Computer Science, Engineering, or related discipline or one of the following;

• Associate degree in Telecommunications, Computer Science, Engineering, or related technology focused concentration plus 1+ year of relevant practical experience

• 3+ years relevant practical experience in switch, routers, firewalls, or wireless, or;

• 1 year relevant practical experience configuring or supporting some or all: Zoom UCaaS, Webex Calling, RingCentral, or other applicable cloud-based collaboration platform plus one or more applicable technology related certifications (certifications to be in active standing)

• Ability to travel up to 25% (can vary by location)

• Ability to work select weekends and/or after hours when business needs arise

• Authorized to work for CDW in the United States; immigration sponsorship (H-1B, TN, etc.) is not currently available for this position.

• Valid U.S. driver's license

• Physically able to lift up to 50 lbs. of equipment

• 1-3 years system administration experience is a plus

• CCNA Routing/Switch or Collab is a plus

• CCNP (any variety) is a plus

• CompTIA Network+ is a plus

• Experience in planning, deployment and operational support of any voice collaboration suite and related applications is a plus

• Demonstratable consulting experience is a plus

• Programming experience with JavaScript, Python, Rest API's or equivalent is a plus

• Work as part of team, contributing ideas and feedback to find the best solution is a plus

About us
*We make technology work so people can do great things. *

CDW is a Fortune 500 technology solutions provider to business, government, education, and healthcare organizations across the globe. At CDW, we make it happen, together. Trust, connection and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're your long-term, full-stack, full-lifecycle technology partner. We have the experience, expertise, scale, relationships and deep industry knowledge to bring just about any vision to life. Together, we can deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is building teams that are growing service offerings to our customers. A successful Associate Consulting Engineer (ACE) will immerse in a close-knit group of technology leaders to collaborate and master with. Hone your learning by partnering with skilled engineers that value your ideas and perspectives. The program is a meaningful, industry-leading training program for people who have real passion for technology, an aptitude for problem solving, and a drive for customer dedication. Further expand your knowledge, gain hands-on experience with leading-edge technology, while accelerating your career dreams. Upon completion of the program, you will advance into an Engineer Consultant on CDW's services team where you will continue to accelerate your career.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.