Remote Inbound Customer Service Rep
Today• Flexible / Remote
Sioux Falls, SD
CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we're making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We're pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.
The Role
CCC is seeking full-time Remote Inbound Customer Service Representatives. This role assists medical providers, patients, and billing services by answering inbound calls and providing clear, helpful information about services and claims. All required equipment is provided.
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This role is benefits eligible beginning on day 1 (medical, dental, vision, retirement with employer matching, internet stipend, and more) with a starting wage of $19.00 per hour, with the ability to earn more!
Drive results and get rewarded—earn up to $300 in monthly incentives and extra PTO by meeting performance goals. With a clear path to advancement, you can achieve pay increases within your first year. Our performance-driven culture recognizes and rewards effort with year-round prizes and appreciation, and you'll also be eligible for an annual bonus of up to 7%.
Key Responsibilities:
- Respond to incoming claim calls and log data into our propriety medical bill review system
- Regularly operate across multiple systems and applications to support daily responsibilities and ensure seamless task execution
- Provide explanation of benefits, services and claims/reimbursement procedures
- Interface with providers, patients, billing services and insurance adjusters in a professional manner
- Maintain a quiet and professional work environment free of distractions
- Experience working in a metrics driven environment
- Adhere to consistent work schedule, typically 8:30 am - 5:00 pm CT, Monday through Friday, with 1 late night per week with shifts (up to) 7:00 pm CT. Subject to change based on business needs.
- Maintain a reliable remote setup with broadband or fiber internet from a reputable provider, offering at least 25 Mbps download and 15 Mbps upload speeds.
Requirements:
- 1-2 years prior inbound call center customer service experience required
- Excellent verbal and written communication skills
- Attention to detail
- High school diploma or equivalent
- Strong technical aptitude
- Proven ability to manage high-volume inbound calls while simultaneously capturing detailed and accurate notes, maintaining focus and precision under pressure
- Demonstrated proficiency in Microsoft Office applications, with strong skills in Outlook, Word, Excel, and Microsoft Edge for effective communication, documentation, data management, and web-based tasks
- Ability to learn basic medical terminology
- Ability to work independently
- No prior medical insurance experience is required, training is provided
- This role requires a reliable, distraction-free workspace. Full availability, focused attention, and accurate documentation are essential for high-quality service.
#LI-Remote
#CCCHP
About CCC's Commitment to Employees:
CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC's success.
CCC offers competitive compensation and benefits to support you and your families, including:
- 401K Match
- Paid time off
- Annual Incentive Plan Performance Bonus
- Comprehensive health insurance
- Adoption Assistance
- Tuition Reimbursement
- Wellness Programs
- Stock Purchase Plan options
- Employee Resource Groups
For more information about our benefits, please check out our careers site.
Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here
If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.
Client-provided location(s): Flexible / Remote, Sioux Falls, SD
Job ID: CCC-0014158
Employment Type: FULL_TIME
Posted: 2025-09-05T18:36:52
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- HSA
- HSA With Employer Contribution
- On-Site Gym
- Mental Health Benefits
- FSA
- Pet Insurance
Parental Benefits
- Family Support Resources
- Adoption Assistance Program
- Adoption Leave
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
- Work-From-Home Stipend
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Snacks
- Some Meals Provided
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Company Equity
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Work Visa Sponsorship
- Internship Program
- Leadership Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at CCC Intelligent Solutions.