Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

IT Support Specialist (Europe)

Amsterdam, Netherlands

Please note that while we are a remote-first company, for this hybrid role we ask you to already be based in Amsterdam or within a commutable distance to the office, or willing to relocate to Amsterdam. This is due to the nature of the role.

Are you ready to accelerate your IT career plus medical research?

At Castor, you can put your expertise to use for the greater good. We are a leading cloud-based clinical data platform, working with some of the world's largest medical device companies, biopharma, and renowned academic institutes. Our products are used by over 85.000 researchers and millions of patients worldwide.

We simplify the clinical trial process, from recruitment to analysis, with user-friendly, patient-centric technology. Our mission is to bring medical research into the digital age. With our products, we help extend human healthspan: the faster, better and more inclusive medical research is, the longer and healthier lives can be lived around the globe.

Want more jobs like this?

Get Computer and IT jobs in Amsterdam, Netherlands delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.

Next to being very purpose-driven, we are proud of our caring company culture. Although we are a fast-growing scale-up, we follow our values diligently and take the well-being of each Castorian seriously.

The Role

What you'll focus on

As an Information Technology Support Specialist at Castor, you'll be responsible for managing access control to all general apps and ensuring other app administrators do the same effectively, ensuring all devices and accounts in the hands of Castor employees are appropriate and functional, and supporting the CISO and QISMS coordinator in all matters of compliance.

  • You offer IT support to our employees, as well as support new employees' onboarding process by setting up tools and accounts during their onboarding;
  • Support employees' offboarding process by coordinating the revocation of access rights;
  • Manage various tasks such as registration and taking in of assets, and monitoring the timely maintenance of IT assets.

More about you

Being an IT Support Engineer with a technical background, you already have some experience working in a comparable role in supporting an organization and its growth. You are now looking to expand your skills in a highly collaborative environment.

You enjoy bringing your ideas to life in a flat, open and diverse organization, with plenty of opportunities for personal and professional growth.

  • You have some practical experience (1-3 years) with IT Support Engineering.
  • You have worked with Google Workspace + Azure AD, and won't shy away from sharing your knowledge about how to model company hierarchies and set up access rights, for example. You also have a basic understanding of networking;
  • You feel at home working with Mac, Linux, and Windows machines;
  • You have the ability to evaluate trade-offs and implement best practices for IT Operations;
  • You have a strong privacy and security mindset, as well as high moral and ethical standards.

What you'll learn

It's a crucial time for Castor! We're on 'full power mode' and scaling up at an exponential rate. For you, the opportunities are endless:

  • Enhance your skills through implementing cutting-edge, automated IT processes
  • Work within IT in a medical environment with strong compliancy standards and best-of-breed industry standards regarding security, compliance and operations (ISO, CIS and ITIL)
  • Improve your interpersonal skills by working with our global Castorians

How Castor takes care of you

At Castor we truly live and breathe one of our core values, believing we can achieve anything with a healthy and happy team. Our benefits reflect this:

  • Competitive pay, guaranteed 'happy holidays' bonus, a prospective 'company performance' bonus, Employee Stock Option Plan, learning & development budget
  • Unlimited annual leave (with a minimum of 25 days, plus additional national holidays)
  • A hybrid role from our Amsterdam Amstel office with financial support for your home office set-up
  • A flexible working schedule: nobody is tracking your time except you, we focus on output and delivery.
  • A great work-life balance
  • A company MacBook or Dell laptop, and all other needed gear to work comfortably from home
  • Virtual health package: a subscription to Calm, quarterly downtime weeks, well-being workshops, sleeping courses, virtual company events and celebrations
  • Annual company retreats in person

Don't have an updated CV just yet? Feel free to apply with your LinkedIn profile, or by contacting our Tech Talent Acquisition Specialist Eveliina.

We pay close attention to diversity & inclusion in Castor's teams. Have a read on interviews with QA Automation Engineer Elena and QA Lead Marta, and discover how they experience working at Castor.

Castor continues to grow as an Equal Opportunities Employer. We strongly encourage applications from women, people of colour, and people from the LGBTQ(+) community. Please feel free to share the pronouns you use (for example, she/her/hers, he/her/his, they/them/theirs, etc.).

Client-provided location(s): Amsterdam, Netherlands
Job ID: Castor-771954
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Company Outings
    • Casual Dress
  • Vacation and Time Off

    • Personal/Sick Days
    • Paid Vacation
  • Financial and Retirement

    • Relocation Assistance
    • Performance Bonus
    • Stock Purchase Program
    • 401(K) With Company Matching
  • Professional Development

    • Learning and Development Stipend
    • Promote From Within
    • Lunch and Learns