Key Account Manager- Modern Trade

Job Purpose and Impact

The Key Account Manager will help build and maintain the company's relations with strategic accounts that typically involve an international partner or major global accounts, with general supervision. In this role, you will help identify and contact prospective customers, building relationships to generate future sales and repeat business, contribute to assessing customer needs and suggest appropriate products, services and solutions.

Key Accountabilities

• Drive customer satisfaction by ensuring seamless execution of the Joint business plan and customer compliance to the TOT aligning with NKAM and Head OR
• Analyse Instock Data, PTC/Ranking dashboards ( Bi-Monthly ) & Review Category share, POS, Primary data & CDP on a monthly basis & flashing dashboard articulating the same to key internal/external stakeholders.
• Defining KPI's/metrics pertinent to the business & measuring them consistently to optimize the position purpose.
• Joint Business Planning with the accounts
• Timely roll-out of New Launches
• Analyze competition actions to spot market trend
• Ensure Commercial Hygience - DN validation as per agreed terms (TOT +Non TOT), CN passing, 0 Overdue >30 days, 0 AR > 30 days, On time reconciliation sign offss including ATL/Print/Digital communication and notify Marketing/Trade marketing to ensure timebound action
• Process compliance and control
• Other duties as assigned

• Bachelor's degree in a related field or equivalent experience
• Minimum of 4 years of relevant work experience
• Sound experience in Sales and Retail Chain Management and understanding of operating business environment - Need specific work experience handling Reliance
• Extensive travel