Key Account Manager

Job Purpose and Impact

The Key Account Manager, will help build and maintain effective long term relationships while maintaining a high level of satisfaction to an assigned group of customer accounts, with general supervision. In this role, you will help to identify and contact prospective customers, establishing relationships to generate sales and repeat business and assessing customer needs to suggesting appropriate products, services and solutions.

Key Accountabilities

• With general guidance, identify, develop, propose, negotiate and close new sales.
• Build demand for products and services by raising their profile with customers.
• KAMs act as the primary point of contact for key clients, building and maintaining strong, long-term relationships.
• Achieve revenue targets by increasing purchases per account.
• Create and maintain detailed account plans for each key account, outlining strategies for growth and retention.
• Develop deep understanding of business, financials, products and services and the market or needs and challenges of assigned accounts and provides input into the development of detailed sales plans to monitor, assess and ensure sales goals are achieved.
• Conduct regular status and strategy meetings with customers to understand their needs and link them to the organization's product and service strategies.
• Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

• Bachelor's degree in a related field or equivalent experience
• Minimum of 8 years of related work experience preferably from B2B background
• Other minimum qualifications may apply