CTC Jr. Analyst Collections

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Job Purpose and Impact

The CTC Jr. Analyst Collections NA supports the end-to-end accounts receivable processes to ensure accurate, efficient, and compliant financial transactions and cash flow management. Under close supervision, this job maintains financial records, analyzes collections data, and verifies payments are being process. This job also works closely with internal cross-functional teams to improve collections operations and delivers excellent customer service externally.

Key Accountabilities

DISCREPANCY RESOLUTION: Assists with the investigation and resolution of payment discrepancies by analyzing collections data, communicating with cross-functional teams and customers, and making necessary corrections
DOCUMENTATION: Maintains accuracy and completeness of collections records by helping conduct regular audits and reconciliations.
RECORDS MAINTENANCE: Partners to maintain financial records related to accounts receivable processes, assuring compliance with applicable policies, procedures, and regulatory requirements.
COLLABORATION: Partners with cross-functional teams to help verify collections information and ensure timely and accurate processing of customer payments.