CTC Credit Team Manager

Job Purpose and Impact

• The Supervisor I, Credit job sets day-to-day operational objectives for the team responsible for carrying out various credit activities, such as monitoring customer accounts, processing credit transactions, and maintaining and updating credit information. This job also leads the team to implement credit controls and policies that mitigate risk and improve financial performance.

• CUSTOMER ACCOUNTS: Reviews customer account management activities, including tracking account status and following up on overdue accounts.
• TRANSACTION DOCUMENTATION: Verifies documentation for credit transactions periodically to ensure all credit transactions have been settled accurately and in a timely manner.
• DATA MANAGEMENT: Coordinates master data updates, such as customer information and credit limits, to maintain accurate records.
• CREDIT REPORTING: Leads the team to prepare and distribute detailed credit research and reports to support account decision making, including the research of credit history and application of credit knowledge to decide acceptable credit lines and payment terms for new customer and supplier accounts.
• COLLABORATION: Collaborates with internal cross functional teams and external parties to maintain strong working relationships and ensure compliance with regulatory requirements and industry standards.
• CREDIT STANDARDS: Ensures effective credit standards, policies, procedures, and controls are in place, implemented, and aligned across the organization.
• INDUSTRY EXPERTISE: Leads the team to stay abreast of industry trends, regulatory changes, and emerging best in class industry standards in credit management, proactively finding opportunities for continuous improvement in process, risk mitigation and credit operations.
• TEAM MANAGEMENT: Manages team members to achieve the organization's goals, by ensuring productivity, communicating performance expectations, creating goal alignment, giving and seeking feedback, providing coaching, measuring progress and holding people accountable, supporting employee development, recognizing achievement and lessons learned, and developing enabling conditions for talent to thrive in an inclusive team culture.

• Minimum requirement of 1 year relevant work experience. Typically reflects 3 years or more of relevant experience.