CTC Collector Analyst Jr.
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Job Purpose and Impact
The CTC Collector Analyst Jr. will assist in handling order and trade settlement to cash activities and assist in processing new customer data and maintenance. In this role, you will invoice and bill, perform cash applications and handle customer credits, collections and dispute management and other period end close processing.
Key Accountabilities
• Analyze and identify a required actions to collect outstanding balances.
• Participate in performing new business migration activities and processes.
• Nurture relationships with peers and colleagues and participate in special projects to drive efficiency.
• Identify payment behaviors y drive actions to keep customer as current as possible
• Work on Root Cause Analysis to prevent issues from reocurring
• Execute daily strategy to prevent balances hitting the BDR
• Foster relationships with senior staff and handle queries in a timely manner.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned
#LI-CC3 #LI-Hybrid
Qualifications
Required
• Demonstrated background in Collections activities or equivalent experience
• Bachelor's degree preferred or studies in progress in a related field
• English level (C1) (To be evaluated)
• Advanced Excel proficiency
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Preferred
• One year previous experience in similar positions
• Previous experience preferably in Shared Service Center.
• Experience with data processes for enterprise resource planning (ERP JDE/SAP) system.
• Demonstrated proficiency in Microsoft Office (Word, Power Point).
Perks and Benefits
Health and Wellness
- Short-Term Disability
- HSA With Employer Contribution
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Long-Term Disability
- FSA
- HSA
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
- Family Support Resources
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Assistance Program
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion