West Creek 3 (12073), United States of America, Richmond, Virginia
Senior Risk Associate: Payment and Travel
The Sr. Risk Associate role within our Payment and Travel Help (PATH) team, is responsible for leading the day to day operations of our Expense Process. This role will lead multiple customer facing processes within Expense Management and Corporate Card. The ideal candidate will engage with both users and our offshore team that executes on day to day risk and process functions. They will also have strong communication and process/project skills that will help them identify and lead process improvements for both user experience and risk mitigation.
Responsibilities:
- Ensure that the enterprise adheres to Expense spend guidelines, in accordance with all applicable standards and management controls
- Lead Daily Expense and Corporate Card processes for the Enterprise
- Support, answer questions, and work cases for Enterprise users through multiple platforms (email, Slack, and our Case Management queue in Salesforce)
- Work with both users of our process, as well as upstream and downstream partners to ensure the Expense process is working as intended
- Optimize our processes by engaging with users and business partners and identifying areas of opportunity/improvement
- Serve as a SME for the Enterprise for our North American product and engage with Expense partners outside of the US
- Contribute to Payment and Travel Solutions training and educational opportunities, through the creation and updating of training materials
- Provide subject matter expertise on processes and industry standards when representing the department in projects and other meetings
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Basic Qualifications:
- Bachelor's Degree or military experience
- At least 1 year of experience supporting, partnering and interacting with internal business clients
- 6 Months of Process Management experience
Preferred Qualifications:
- 1+ year of Process Management experience and/or communication and/or content management experience
- Corporate Card/Expense Management Experience
- Finance, Accounting, or Expense Management experience
- CCMP or Change Management Training
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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