Senior Manager, Product Management

West Creek 4 (12074), United States of America, Richmond, Virginia

Senior Manager, Product Management

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? You have to ask yourself...do you feel like making an impact?

• Human Centered
  
  
  • You'll lead sourcing and synthesis of customer discovery efforts to understand customer needs to drive the long term vision for your product
  • You'll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision

• Business Focused
  
  
  • You'll own and prioritize the long-term (12-18 months) product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that and your team will be successful
  • You'll define KPIs for your product and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates

• Technology Driven
  
  
  • You'll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business
  • You'll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you're using the best tool for the job
• Integrated Problem Solving
  
  
  • Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible
  • Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer
• Transformational Leadership
  
  
  • You'll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams
  • You'll be responsible for attracting and retaining top talent to your team and mentoring and developing associates on their product career

• Collaborate with business partners to understand risk management needs that can be solved through effective, easy to use software solutions
• Work closely with Product, Tech, Design, and users to identify, prioritize, and deliver on a compelling product vision and roadmap
• Lead a Product team with a passion for innovation and improving the user experience
• Contribute to overall organizational success by achieving impactful outcomes tied to our objectives and key results
• Monitor and analyze product performance and customer feedback to identify areas for improvement and future growth opportunities

• Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
• Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they're doing what they're doing. You always can rally associates to work with you.
• Do-er. You're biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You're well organized, able to multitask and able to prioritize your work.
• Passionate & Customer Focus. You care about growing others and bringing them together around what's possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.
• Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.
• Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.

• Bachelor's Degree or military experience
• At least 5 years of product management experience or at least 5 years of experience in product design, agile delivery, business analysis, data science, or software engineering

• Bachelor's Degree in Computer Science or Engineering
• MBA or Master's degree
• 3+ years of experience in Agile product management