Senior Manager, Process Manager: Audit Chief of Staff

Senior Manager, Process Manager: Audit Chief of Staff

Capital One's Audit function is a dedicated group of professionals focused on delivering top-quality assurance services to the organization's Audit Committee. Audit professionals are experienced, well-trained and credentialed, and operate within a collaborative, agile environment to deliver value-added opinions and recommendations. Audit's vision to provide high value, independent, proactive insights, to innovate with technology, and to be a top-notch talent destination, creates a dynamic and challenging atmosphere for both personal growth and professional opportunity.

Audit's Chief of Staff team is seeking a Senior Manager who is experienced in leading Training and associate development programs. This Senior Manager position will lead a mature, high-performing, professional team of associates who deliver on an ambitious training strategy, ensuring Capital One's auditors receive the required training opportunities to execute effectively for the Company. The Training team partners closely with all Audit teams, stakeholders, and leaders to assess training needs. The team ensures delivery of relevant training through a variety of methods, including in-house, outsourced, and self-paced content. The team also allows Auditors to maintain professional certifications by full in-house CPE administration. Key to training is Audit's onboarding training program, which provides support and the necessary tools for all department new hires and their managers, and it spans all levels and roles including executive onboarding.

• Deliver on and evolve the Training strategy for the Audit department
• Build strong relationships and engagement routines across the department to identify and/or align training needs, priorities, and outcomes
• Use integrated thinking, data sources, and industry trends to identify training needs
• Establish strong partnerships with external training suppliers, and find opportunities to maximize partner relationships
• Create and drive a training steering committee that guides organization's training agenda and tracks and reports training outcomes
• Serve as a leader in the department during significant change by delivering relevant training and addressing dynamic training needs
• Engage regularly with senior leadership and Chief Audit Executive to continually align on priorities and progress
• Drive awareness of and brand the Training program's value, strategy, and direction
• Deliver various in-person classroom training across Audit's footprint
• Lead and develop a team of training associates, and elevate the Training Department to best-in-class through creative and timely solutions that build associate knowledge and skills
• Ensure all documentation is regulator-ready
• Travel: This position will travel up to 20 percent of the time.

• You have a strong background in training and development, curriculum design, and process management.
• You prefer working in a high paced professional environment and bring energy to your team and work.
• You have Audit, Risk, or Compliance experience, either as a practitioner or related role
• You have led small teams with a track record of inclusion and enablement.
• You are a team player, and enjoy collaborating with and being a part of a high performing team.
• You are a critical thinker who constantly evaluates risk, connection points, and the importance of being well-managed.
• You are a great communicator and trainer, and you enjoy collaboration across levels and stakeholders.
• You are a great listener, a curious learner, and like to understand how things work.
• You like telling the story of your team's work - both challenges and accomplishments.
• You are not afraid to challenge and drive change.
• You are focused on improving associate experience and making things easier for everyone.
• You are focused on driving clarity.
• You have outstanding communication and partnership skills which are essential for interacting, training, and communicating across all levels to manage, inform, and influence outcomes.
• You have experience working with and presenting to executive stakeholders and leadership teams.
• You have strong consulting skills.
• You enjoy helping others, answering questions, trouble-shooting, and solving problems.
• You demonstrate organizational agility to adapt to changing demands.

• Bachelor's Degree or military experience
• At least 3 years experience in corporate training and development, curriculum design
• At least 3 years of experience in process management
• At least 3 years of experience in deck building and presenting to large audiences
• At least 1 year of experience in Auditing, Risk Management, Compliance or a combination
• At least 1 year of People Management experience
• At least 1 year experience with Google Suite

• 5 + years experience in corporate training and development, curriculum design
• 5 + years experience in process management
• 1 + years experience in third party relationship management
• 3 + years of People Management experience
• 1 + years experience in design thinking, customer-focused process design, or user experience design
• 1+ years of experience in reporting or data analytics
• 5 + years of experience in deck building and presenting to large audiences