Senior Manager, Chief of Staff

This involves focusing on innovation and opportunity related to long term well being for our associates, customers, and communities. On the intersection between business and social impact. On disruption and dreaming of a better way. This is the language of changing things for the better. Of Capital One.

This associate on the External Affairs Strategy and Engagement team will execute, collaborate on, and lead as appropriate substantive and significant projects and activities often clearly related to delivery and enablement. The associate's work will involve a focus on delivering business value through identifying, facilitating and tracking critical transformation and continuous improvement opportunities across EA.

Chief of Staff Responsibilities include:

Strategic Efficiency

• Directly support the Community Reinvestment Act Strategy & Program Management (CRA S&PM) leadership team in all Chief of Staff related activities, with a particular focus on leadership support, operating routines, enterprise connections, and program execution
• Influence, develop, and own a principled approach to highlighting and monitoring key deliverables across the organization

Operational Excellence

• Be a force-multiplier driving the effectiveness of External Affairs and specifically CRA S&PM
• Collaboratively develop, implement, and iterate management practices to enable transparency, efficiency and effectiveness of the CRA S&PM organization
• Own timely execution of monthly and quarterly horizontal reporting deliverables related to strategic and operational priorities
• Advise leadership utilizing institutional knowledge, network of relationships in and out of the organization, and dedication to helping amplify impact
• Partner with Admin team to evaluate and manage meeting schedules and time commitments

Broader EA and Enterprise Engagement

• Maintain meaningful engagement with a wide range of associates and broader professionals motivated by and dedicated to a shared vision of a better future
• Increase broad awareness of and celebrate the career interests, talents, and great work of your fellow associates
• As needed, offer other ad-hoc consulting or operational support to major projects or organizational needs/opportunities

Basic Qualifications:

• At least 5 years of experience in strategy consulting, advising internal clients, external clients, or any combination of the three
• At least 4 years of experience in change management, continuous improvement, or business transformation, or any combination of the three

Preferred Qualifications:

• At least 6 years of experience offering advising or consulting services to executive level clients, external or internal
• At least 5 years of experience working in a corporate function
• At least 2 years of experience working in social impact, racial equity, ESG, shared value, corporate social responsibility, or any combination of the five
• At least 2 years of experience with political, media, or regulatory stakeholders, or any combination of the three
• At least 2 years of experience in organizational design, staffing, budgets or any combination of the three

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).