Principal Technology Specialist

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

Principal Technology Specialist

Summary:
• To provide technical assistance on computer hardware, systems software, applications software, and all other computer related problems for immediate troubleshooting

General Responsibilities:
• Operational Performance
• Oversees the daily performance of computer systems; Prepares weekly reports on service level agreements (SLAs) to track number of open against closed/rejected issues
• Maintains an inventory of troubleshooting requests and ensures timely resolution of problems
• Oversees the response to user queries and computer problems including printing, installation, cable connection, word processing, electronic mail and other desktop issues
• Oversees the installation and troubleshooting peripheral equipment such as servers, desktops, printers, telephones and storage devices
• Conducts weekly and monthly meetings with staff to coordinate escalation of issues, especially pertaining to network connections; Includes coordinating user access for staff to the US team

• People Development
• Trains, coaches and mentors staff based on performance improvement; Conducts performance assessments
• Provides staff with technical support/assistance on computer related problems.

• May be assigned / rotated across related sub-functions including but not limited to sub-functions within IT
• All other job-related duties that may be assigned from time to time

Basic Qualifications:
• Educational Background: College graduate, preferably IT, Computer Science or Engineering degree
• Professional Experience: 5 years working experience, with 3 years in a supervisory role

• Skills Required:
• Extensive understanding of computer systems and processes
• Leadership Skills
• Proficient in MS Office
• Technical Skills
• Good written and verbal communication skills

• Not less than 5 years as a people manager
• Knowledgeable in ServiceNow
• Broad knowledge in IT Governance, IT Risk Management

Preferred Qualifications:
• Microsoft Certification (MSCE) and IT Infrastructure Library (ITIL) Certification is an advantage

• With experience on data analysis
• Knowledgeable in Tech Proj Management

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.