Manager, Process Management - Customer Resiliency, Recoveries Team (Hybrid)
Yesterday• Richmond, VA
Manager, Process Management - Customer Resiliency, Recoveries Team (Hybrid)
Do you get excited about process management and creative problem solving? We are seeking a highly skilled and proactive Manager, Process Manager to support our Customer Resiliency, Recoveries Process Management team. This critical role will be instrumental in managing our business, driving our strategic and Well-Managed agendas forward, and identifying, assessing, and mitigating risks. A successful candidate will have a Continuous Improvement mindset, possess strong Process Management skills, and a strong desire to work cross-functionally and collaboratively to improve our business.
Looking forward to having a direct impact and showing us your Process Management skills? Here are some of the awesome things you will be responsible for:
- Inspire and empower a small team of associates, leading a culture of collaboration, continuous growth, and excellence in process performance
- Direct ownership of business processes as a Process Owner, accountable for supporting performers with designing and implementing process improvements, managing risks and improving effectiveness of our control suite
- Regularly evaluate the health of our processes through monitoring KPIs and share insights and risk mitigation plans with senior leaders
- Apply various methods for process improvement to continually enhance operational effectiveness, identify the root cause of issues and manage risk
- Lead stakeholder engagement efforts and utilize exceptional communication, teamwork and influence skills to foster team alignment and drive process success
- Partner with Strategy and Product partners to help define our destination-state business
- Strategic planning, demonstrating the ability to set a vision, chart a path and execute with high impact
- Understand and influence across a value stream, including tech, business, product, and operations
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What Makes This Role Special:
- Innovation-Driven Culture: We value fresh perspectives, creative thinking, and a proactive approach to risk
- Collaborative Environment: Work with passionate professionals across risk, operations, tech, and product
Basic Qualifications:
- Bachelor's Degree or Military experience
- At least 5 years of experience in Process Management, Risk Management or Project Management
- At least 5 years of experience working with cross-functional teams to deliver consumer experiences
- At least 5 years of experience managing senior stakeholders across business functions
- At least 2 years of People Management experience
Preferred Qualifications
- Masters Degree or MBA
- 6+ years of Risk Management, Compliance or Risk Controls experience
- 3+ years of experience with data management, reporting and analytics
- 2+ years of experience working with Technology and Data teams, including tracking data and reporting on key performance indicators
- 2+ years of experience in Structured Query Language (SQL) or Tableau
- 1+ years of experience using Lean & Six Sigma tools and methodology
- BPM, Lean, Agile or Six Sigma certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Richmond, VA: $115,200 - $131,500 for Manager, Process Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Client-provided location(s): Richmond, VA
Job ID: capital-R227687
Employment Type: FULL_TIME
Posted: 2025-10-17T19:25:01
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Snacks
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- Profit Sharing
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
- Founder led
Company Videos
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