"I can succeed as the Director, End User Support."
As an Information Technology Group Director overseeing End User Support, you will be responsible for leading IT professionals who directly support the day-to-day technology and equipment needs of Capital Group associates. You will lead re-imagining our business-to-consumer end user experience, building a global hybrid operating model and organizational structure that enables the group to deliver outstanding customer experience through a highly motivated team of teams' model.
You will build strong relationships with executive level leaders across the enterprise, understanding their technology challenges and bringing them along when identifying solutions. You will partner closely with technology leaders throughout ITG, ensuring that the end user needs are appropriately represented and prioritized, protecting the experience, and being a customer advocate. You will work across the End User Support space to deliver a consistent experience regardless of where associates are located, whether they be in home offices or on travel across the globe supporting the hybrid nature of today's business. Through strong leadership, you will empower a team of 60+ people to think about developing scalable, sustainable solutions that are data driven and focused on the end user experience.
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"I am the person Capital Group is looking for."
- You have a bachelor's degree in Computer Science, Engineering, or a related technical field.
- You have 15+ years' experience providing technology support to end users, with at least 10 of those years leading and transforming teams that provide this service.
- You are skilled at establishing strong relationships with and influencing executive stakeholders to think differently about the technology end user support role.
- You are experienced in strategic staffing including managing strategic partners to shared outcomes with clear accountabilities, standards, and metrics.
- You are an excellent communicator with the ability to adapt your style and approach so that it resonates with a diverse audience.
- You are savvy in navigating and leading a high level of change and challenging the status quo.
- You are an inspiring and innovative leader, with the ability to empower other technology leaders and associates to try new and different ways of working.
- You are skilled at building and leading high-performing teams, fostering continuous development and performance management within your organization.
Southern California Base Salary Range: $244,854-$416,252
In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital's annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.
You can learn more about our compensation and benefits here.
We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.