Client Operations Analyst (12 month Rotation)

Role Summary

The Analyst will be responsible to provide the highest service level & support to investors transacting in CG's Funds either directly or indirectly via the outsourced transfer agency. Leads the onboarding of new investors/clients, including transfer agency account opening and coordinating the drafting & negotiation of relevant legal agreements. Oversees daily fund activity and the outsourced transfer agency service providers for CG's Luxembourg SICAVs and UK OEICs.

Primary responsibilities

• Provides high level of service to existing and prospective investors as well as internal clients, including responding to general queries in a timely manner
• Facilitates the account opening process between investor and/or their representative(s), internal teams, and the outsourced transfer agency service provider(s)
• Leads and/or monitors new investor on-boarding including coordinating the drafting, negotiation and ultimate signature of legal agreements and completion of AML requirements
• Enters and updates investor information and accounts in the internal CRM system
• Monitors and manages investors' dealing activity
• Oversees the process of the calculation of distribution fees paid to financial intermediaries
• Monitors quality of service delivery by external service providers, notably with respect to key regulatory & operational requirements applying to Luxembourg SICAVs

• Develops and maintains reports and metrics in Tableau and Power BI based on investor data from both internal and external sources.

• The ideal candidate has 2-4 years' experience of working within an asset management company with experience of Luxembourg, in a transfer agency oversight and/or investor support function. Experience in UK domiciled funds is a plus.
• Fluent in English, with strong verbal and written communication skills, and a track record of effective communication with colleagues, counterparties, and clients
• A highly organized, self-driven and committed team player with strict attention to detail, execution accuracy and intellectual curiosity to learn and expand knowledge
• Proven track record of excellent customer service
• At ease with Microsoft applications
• Experience with data visualization software like Tableau or Power BI