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Sr. ServiceNow CSM Architect

Dublin, GA

The ServiceNow Architect participates and actively supports business initiatives by building reliable, efficient, scalable and business oriented solutions based on Now platform. They are involved in design and architecture of complex systems that are design around and in conjunction with ServiceNow. Specifically for this role, the CSM ServiceNow Architect is a critical resource who needs to be able to demonstrate the value of the Now Platform with business (non-IT) stakeholders and be able to translate business outcomes into technical requirements (and vice versa)


• Strong consulting experience in design, architecture and implementation of ServiceNow Customer Workflows

• Understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SOAP, SCP, FTPS

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• Experience with scripting in ServiceNow, with both standard scripting tools and ServiceNow accelerators

o Experience with working or developing with JavaScript-HTML5, Jelly, jQuery and AngularJS a plus

• Experience in standing up greenfield ServiceNow solutions to support Service Desk operations

• Experience developing and implementing systems using Agile/Scrum methodology

• Ability to listen, interpret, strategize and consult on complex business processes and technical concepts

• Experience in leading Client workshops with customers across Business and IT.

• Good interpersonal skills and proven customer centric approach to work

• Superb communication skills, both verbal and written

• ServiceNow Certifications in CSA and CIS in at least one of ITSM, HRSD, CSM or ITOM Product Family (Event, Discovery or Service Mapping)


• Experience with either the design/implementation of SAP ECC or SAP Business Suite, at minimum strong consulting experience in design integration with SAP ERPs

• Experience with IVR and Telephony System design and integration

• Experience in designing Virtual Agent/Chat Bot solutions with both ServiceNow native tools and

• Good understand of ServiceNow Licensing constructs

• A history in working with Retail clients, with special consideration given to experience in working with those clients that operate work in both corporate and franchise models

• CSM Suite Certification

• ServiceNow Certified Application Developer

Bonus Points

• Proficient in Service Portal or Employee Service Center

• Experience in being a People Manager for both senior and junior technical resources, or demonstrated experience in acting a mentor to an extended team

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

  • Flexible work
  • Healthcare including dental, vision, mental health, and well-being programs
  • Financial well-being programs such as 401(k) and Employee Share Ownership Plan
  • Paid time off and paid holidays
  • Paid parental leave
  • Family building benefits like adoption assistance, surrogacy, and cryopreservation
  • Social well-being benefits like subsidized back-up child/elder care and tutoring
  • Mentoring, coaching and learning programs
  • Employee Resource Groups
  • Disaster Relief

About Capgemini

Capgemini is a global leader in partnering with companies to transform and lead their business by harnessing the power of technology. The Group is guided everyday by its purpose of igniting human energy through technology for an inclusive and balanced future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, motivated by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

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Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please get in touch with your recruiting contact.

Click the following link for more information on your rights as an Applicant

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Client-provided location(s): Georgia, USA
Job ID: CapGemini-074367
Employment Type: Other