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ServiceNow Developer- ITOM

Dublin, GA

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of nearly 350,000 team members in more than 50 countries. As we leverage cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire breadth of business needs, this passion drives a powerful commitment. To unlock the true value of technology for your business, our planet, and society for a more inclusive, sustainable future.

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About Cloud Infrastructure Services (CIS):

CIS powers enterprises' business and technology digital transformation by accelerating change, reinforcing cybersecurity, empowering employees, managing complexity, and fostering adaptability. Working across sectors in 50+ countries, our 30,000 cloud professionals apply our world-class expertise with cloud leaders to offer bespoke, ongoing cloud, infrastructure, cybersecurity, digital workplace, and enterprise service management support.

Leveraging our close partnerships with leading cloud vendors and advanced intelligence from our global operations centers, our CIS teams are trusted by clients to securely navigate in today's dynamic business environments, driving forward business value so they get the future they want. Our unique approach to infrastructure connects solutions, services, and suppliers to implement integrated solutions across the IT supply chain, public and private clouds, and legacy environments, helping clients optimize their digital transformation journeys.

Our five key service areas are:
  1. Cloud Services: Exploiting the cloud at speed and scale
  2. Employee Experience Services: Making the "future of work" work for our clients
  3. Cybersecurity Services: Securing Foundations to Create Open Futures
  4. Enterprise Service Management: Taking charge of complexity to drive business value
  5. Infrastructure Services: Managing and modernizing IT estates

ServiceNow Developer - ITOM

Capgemini is seeking a ServiceNow ITOM Developer with extensive technical and hands-on experience that includes a consistent track record of successful deployments for external customers.

As a ServiceNow Developer ITOM, you will work to craft, configure, script, and lead the technical solution on the ServiceNow platform in order to ensure a successful deployment for our customers. You will work closely with the Platform Architect to refine ServiceNow platform requirements (Stories), and complete the development of the agreed upon solution.

The ideal candidate will demonstrate their extensive scripting capabilities in one or more of the common languages used by ServiceNow, including Java, HTML, Angular, etc.

Key Qualifications:

Minimum of 5+ years of ServiceNow development experience, as detailed above

Implement and Configure or knowledge of a broad range of ServiceNow Applications, such as CSM, ITSM, ITOM, HR, SecOps, GRC, and Employee Center

Design / Develop ServiceNow Tables, Fields, Forms and Access Controls

Demonstrable experience in ITOM operational aspects of the IT environment such as monitoring, performance management and automation

Extensive knowledge with crafting Business Rules, ACL's, Client Scripts, UI Policies, UI Macros, UI Scripts, Catalog Forms, etc.

Use JavaScript to develop solutions for requirements that can not be satisfied through configuration

Solve and repair common configuration issues

Build Prioritized Applications using Studio

Automate activities on the ServiceNow platform using Flow Designer and/or Workflow Engine

Build data sets and transform maps for importing data from other sources into ServiceNow

Deep technical knowledge of integrating ServiceNow with external systems, such as AD, SSO, SCCM, Workday, SAP SuccessFactors, Jira, etc. using JDBC, REST, SOAP, Integration Hub

Document all technical work for purposes of knowledge transfer

Additional Qualifications:

Minimum 3 years IT related experience

ServiceNow CSA Certification required

ServiceNow Implementation Specialist certification is a plus

External Client consulting experience highly preferred

Experience working in an Agile development environment is strongly preferred

Experience leading multiple projects simultaneously

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

  • Flexible work
  • Healthcare including dental, vision, mental health, and well-being programs
  • Financial well-being programs such as 401(k) and Employee Share Ownership Plan
  • Paid time off and paid holidays
  • Paid parental leave
  • Family building benefits like adoption assistance, surrogacy, and cryopreservation
  • Social well-being benefits like subsidized back-up child/elder care and tutoring
  • Mentoring, coaching and learning programs
  • Employee Resource Groups
  • Disaster Relief


Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please get in touch with your recruiting contact.

Click the following link for more information on your rights as an Applicant

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Client-provided location(s): Georgia, USA
Job ID: CapGemini-074395
Employment Type: Other