Technology Lab Automation Engineer

Job ID Number

R5308

Employment Type

Worksite Flexibility

Job Summary

Job Description

We are looking for a Technology Lab Automation Engineer to support and evolve a dynamic IT lab environment used to test new software, hardware, and integrations prior to deployment to cruise ships, restaurants, and resorts. This position will be full-time contract and hybrid in Miami, FL.

Due to the specific legal and contractual requirements associated with this position, only US Citizens and Green Card Holders/Permanent residents will be considered for this role. Candidates must be able to work directly on CAI's W2.

What You’ll Do

• Own the health, availability, and performance of virtualized infrastructure (VMware, vCenter) and connected physical lab components

• Install, configure, and maintain audio-visual equipment, network hardware, and peripherals required for simulations

• Evaluate recurring tasks and implement automation solutions (RPA, scripts, AI tools) to streamline lab operations

• Collaborate with product teams (up to 20 teams with concurrent projects) to support environment setup, test data refreshes, and end-to-end test execution

• Troubleshoot infrastructure support issues—networking, virtual machines, Active Directory, firewall access—and manage resolution

• Maintain clean documentation, lab inventories, VM templates, and access controls

• Continuously improve operational workflows through scripting, process engineering, automation, and proactive monitoring

What You'll Need

Required:

• Proven experience in managing IT lab environments, virtual infrastructure, and hardware/software testing setups

• Hands-on expertise with VMware/vCenter: provisioning VMs, managing performance, troubleshooting issues

• Strong understanding of networking fundamentals, including troubleshooting tools (ping, traceroute), NIC configuration, and connectivity diagnostics

• Working knowledge of Active Directory administration (user accounts, permissions, troubleshooting domain joins)

• Experience in building or supporting automation frameworks or tools (Python, RPA, Jenkins, etc.)

• Strong cross-functional collaboration and communication skills

• Self-starter with a high attention to detail and a process-driven mindset

Preferred:

• Experience in hospitality, cruise, or travel industry IT is a plus—but not required

• Certifications in VMware, Microsoft, Cisco, or similar technologies

• Familiarity with infrastructure-as-code or DevOps tools is a bonus

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.